Member Experience Associate Jobs

Member Experience Associate

Industrious

Location:
United Kingdom, Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

27000.00 GBP / Year

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Job Description:

As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community.

Job Responsibility:

You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities
You’re proactive and take ownership over managing inventory and ordering your location’s supplies
You build magnificent events and take the extra time to design unique signage
You add new members into multiple systems so their first day in their office is seamless and memorable
You assist a member with IT or wifi issues
You dip your toe in local marketing events
You take a walk in-tour while your Member Experience Manager is assisting another potential member

Requirements:

No member request is too big or too small for you to handle
You’re energised by meeting people and work well in a team
You can create order out of chaos and are always planning ahead
You’re resilient
You’re willing to get your hands dirty
You always look to improve and make things more efficient
Do you have the legal right to work indefinitely in the United Kingdom?
Do you have 2+ years of client facing experience?
Do you have 1+ year experience in hospitality and/or coworking spaces?
Do you live within easy commute of London city?
Are you fully available and comfortable working on-site at the office, five days a week, Monday to Friday?

What we offer:

performance bonus
private healthcare
pension
Employee Assistance Programme
corporate events
Learning & Development Grant
regular training

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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