Member Experience Associate Jobs

EarnIn

Location:
United States, Mountain View

Category:
Customer Service

Contract Type:
Not provided

Salary:

65000.00 - 75000.00 USD / Year

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Job Description:

This job will be a great fit for an individual who is an empathetic customer-obsessed individual who loves to solve problems. As a Fintech company where customer care is an integral function, our success relies highly on effective operations and actionable insights to deliver a world-class customer experience through our 24x7 operations. The member experience associate is a role in our org that will be part of an elite benchmark team. The focus of the team is to become an in-house center of excellence capability that will be responsible for building the future of care at EarnIn.

Job Responsibility:

Resolve customer problems and complaints
Recommend solutions
Guide customers through product features and functionalities
Provide empathetic customer service
Respond to customer concerns on time
Monitor, investigate, research, and be proactive about solving problems, and customer issues
Identify areas for improvement and opportunity
Document insights, procedures, and processes
Identify customer needs and help customers use specific features
Communicate new products and features to customers
Follow up with customers until problems or issues are resolved

Requirements:

1+ years of experience working in a role that had a direct impact on customer experience and/or customer experience-related operations
Bachelor's or equivalent industry experience
Empathetic customer service associate focused on the human
Great communicator and storyteller who can motivate, influence, and advise others
Demonstrated ability to foster collaboration and facilitate teamwork
Demonstrated ability to be solution oriented using critical thinking, common sense, and proactive problem solving skills
Demonstrated ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly changing environment
Hands-on and willing to get hands dirty on execution
Tech-savvy and multiple tool and software power users
Willingness to travel up to 8 weeks per year
Ability to train and lead groups of customer service representatives

What we offer:

equity
benefits

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Member Experience Associate