Member Experience Associate Jobs

Industrious

Location:
United States, New York City

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

25.25 USD / Hour

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Job Description:

This is an in-person hospitality role, based on-site. As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office.

Job Responsibility:

You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
You add new members into multiple systems so their first day in their office is seamless and memorable.
You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
You take a walk in-tour while your Member Experience Manager is assisting another potential member.

Requirements:

Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Nice to have:

No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer
You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
You’re resilient. You know the value of having a routine, but you’re ready for the bumps too
You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous
You always look to improve and make things more efficient because staying busy is your happy speed

What we offer:

Fixed part time hours to suit your schedule
Commuter Stipend of $100 / quarter
Eligible for up to $500 in bonus pay every 6 months
One Medical telehealth membership
48 hours of personal time off annually
Sick pay as required by law

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Member Experience Associate