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Member Experience Associate

earnin.com Logo

EarnIn

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Location:
United States , Mountain View

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Contract Type:
Not provided

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Salary:

65000.00 - 75000.00 USD / Year

Job Description:

As a Fintech company where customer care is an integral function, our success relies highly on effective operations and actionable insights to deliver a world-class customer experience through our 24x7 operations. The member experience associate is a role in our org that will be part of an elite benchmark team. The focus of the team is to become an in-house center of excellence capability that will be responsible for building the future of care at EarnIn.

Job Responsibility:

  • Resolve customer problems and complaints
  • Recommend solutions
  • Guide customers through product features and functionalities
  • Provide empathetic customer service
  • Respond to customer concerns on time
  • Monitor, investigate, research, and be proactive about solving problems
  • Document insights, procedures, and processes
  • Identify customer needs and help customers use specific features
  • Communicate new products and features to customers
  • Follow up with customers until problems or issues are resolved

Requirements:

  • 1+ years of experience working in a role that had a direct impact on customer experience and/or customer experience-related operations
  • Bachelor's or equivalent industry experience
  • Empathetic customer service associate focused on the human
  • Great communicator and storyteller who can motivate, influence, and advise others
  • Demonstrated ability to foster collaboration and facilitate teamwork
  • Demonstrated ability to be solution oriented using critical thinking, common sense, and proactive problem solving skills
  • Demonstrated ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly changing environment
  • Hands-on and willing to get hands dirty on execution
  • Tech-savvy and multiple tool and software power users
What we offer:
  • equity
  • benefits

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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