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Member Experience Analytics Data Analyst III

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L.A. Care Health Plan

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Location:
United States , Los Angeles

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

88854.00 - 142166.00 USD / Year
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Job Description:

The Member Experience Analytics Data Analyst III serves as a Subject Matter Expert (SME) contributor responsible for leading complex analytic projects that link insights directly to enterprise goals, resource allocation, and performance improvement. This position leads the full analytic development process from business case definition and structured scoping through peer review, deployment, and post-implementation evaluation, ensuring high-quality, reproducible, and impactful outputs.

Job Responsibility:

  • Leads end-to-end analytic development, from structured business case definition and requirements gathering to delivery of validated, actionable insights
  • Conducts advanced analyses evaluating drivers of quality, operational efficiency, and financial performance
  • Coordinates with IT and product owners to ensure analytic outputs are integrated into enterprise systems and recurring workflows
  • Develops, optimizes, and automates analytic assets (data models, dashboards, reports) following enterprise design and refresh standards
  • Implements and maintains version control, peer review (pull request), and continuous integration practices for analytic codebases
  • Maintains awareness of data lineage and governance compliance throughout all analytic work
  • Manages project planning, tracking, and post-implementation assessment for assigned deliverables
  • Mentors and models adherence to analytic development best practices
  • Applies subject matter expertise in evaluating business operations and processes
  • Consults across business operations, providing mentorship, and contributing specialized knowledge
  • Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed
  • Perform other duties as assigned

Requirements:

  • Bachelor's Degree (or equivalent education/experience)
  • At least 4 years of experience in analytics, with substantial exposure to healthcare operations, managed care, or population health
  • Experience leading end-to-end analytic projects, including requirements gathering, data validation, analysis, and delivery of insights
  • Experience analyzing call center operations, enrollment services, and appeals and grievances
  • Experience analyzing and translating data into actionable insights to improve member experience and member engagement operations
  • Expert in SQL for complex exploratory analysis, data modeling, and Extract, Transform, and Load (ETL) processes
  • Advanced proficiency in Tableau (or equivalent BI tools)
  • Strong statistical and analytical skills, including multivariate analyses, regression, and control charts
  • Knowledge of version control (Git, GitHub) and collaborative development workflows
  • Ability to develop and maintain reusable analytic frameworks, templates, and processes
  • Proficiency in data validation, reconciliation, and adherence to governance standards
  • Ability to translate complex business problems into structured analytic requirements and actionable insights
  • Ability to interpret analytic results in the context of organizational performance, operational priorities, and enterprise goals
  • Ability to apply critical thinking to identify patterns, opportunities, and risks across multiple data domains
  • Ability to collaborate effectively with IT, operational teams, and business partners
  • Demonstrated knowledge of healthcare concepts, such as quality measures, utilization patterns, and key operational drivers in a managed care environment
  • Ability to lead analytic projects end-to-end
  • Ability to mentor junior analysts and promote adherence to analytic best practices
  • Ability to manage multiple projects simultaneously, prioritize tasks, and escalate issues appropriately
  • Ability to communicate findings effectively to both technical and non-technical stakeholders
  • Knowledge of Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys or other member satisfaction measurement tools
  • Ability to assess member touchpoints, satisfaction metrics, and operational Key Performance Indicators (KPIs)

Nice to have:

  • Master's Degree
  • Experience with advanced analytics techniques, including multivariate analysis, regression, control charts, or predictive modeling
  • Experience in domain specific operations, such as network strategy, risk adjustment, or medical cost driver analysis
  • Experience mentoring junior analysts or providing guidance on analytic best practices
  • Proficient with Process Improvement Methodology including defining and documenting workflow
  • Knowledge of program and project level planning, mobilization and management
  • Tableau Certified Data Analyst or Tableau Desktop Specialist
  • Microsoft Certified: Power BI Data Analyst Associate
  • Snowflake SnowPro Core Certification
  • SnowPro® Specialty: Snowpark Certification
  • SQL Certification (e.g., DataCamp SQL Associate Certificate, Codecademy SQL Professional Certification, W3Schools SQL Certification)
  • Certified Health Data Analyst (CHDA)
  • Managed Care Professional (MCP) or relevant certification
What we offer:
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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