Member Engagement Manager Job at Social Value Portal Ltd (London)

Member Engagement Strategy Manager

Spring Health is looking for a Member Engagement Strategy Manager to join our fa...

Location

United States , New York

Salary:

97680.00 - 122100.00 USD / Year

Spring Health

Expiration Date

Until further notice

Requirements

6+ years of experience in B2B2C or customer marketing, ideally in healthcare, benefits, or a mission-driven, high-growth environment
Proven success creating and executing marketing strategies that drive measurable outcomes (e.g. activation, engagement, revenue) for large enterprise accounts
Strong storytelling and communication skills
ability to present data-driven insights in a compelling, customer-centric way
Deep empathy for customer and member needs, with a track record of developing nuanced, tailored strategies that consider complex population dynamics
Highly collaborative and comfortable working cross-functionally with account teams, marketers, and product leaders
Self-starter with a strong sense of ownership, attention to detail, and ability to navigate ambiguity
Passionate about mental health and driven by mission-oriented work
Comfort working with marketing automation platforms, preferably Iterable

Job Responsibility

Partner with Strategic Account Managers and other stakeholders to co-own member marketing outcomes for Spring Health's most high-impact customers
Develop and deliver personalized, data-informed member marketing playbooks that reflect each customer's unique population needs, benefits ecosystem, and business goals
Translate complex engagement data into clear, actionable insights for customers, helping them understand what’s working, where improvements are needed, and why specific tactics will drive results
Lead implementation marketing strategy for strategic customer launches—ensuring timely, effective go-to-market execution and driving early enrollment and activation
Build strategic remediation plans for customers falling short of enrollment or utilization targets
identify root causes and define tactical solutions to get back on track
Work closely with Member Engagement Strategy, Lifecycle Marketing and Go To Market Operations to deliver personalized strategies at scale
Operate as an owner accountable for the execution of member engagement tactics across your owned customer book of business
Act as a trusted marketing advisor to customers, educating them on best practices and advocating for strategies that align to shared success metrics
Track, report, present, and program manage performance metrics with clarity and consistency, reinforcing the value of Spring Health’s marketing approach to both internal and external stakeholders

What we offer

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans are available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep

Fulltime

Member Engagement Specialist

We are looking for a Member Engagement Specialist to support a busy member servi...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service experience in a fast-paced administrative or member support environment
Strong written and verbal communication skills with the ability to interact effectively with members and the public
Accurate alphanumeric data entry skills and careful attention to detail when handling records and payments
Proficiency with Microsoft Word, Excel, and Outlook
Ability to organize multiple tasks, manage deadlines, and maintain productivity with minimal supervision
Comfortable processing a high volume of daily transactions while preserving quality and accuracy
Detail-oriented, dependable approach with strong time management and coordination skills

Job Responsibility

Review membership and office submissions, verify supporting documentation, enter records accurately, and collect applicable dues and fees
Conduct onboarding presentations for new applicants, explaining membership qualifications, expectations, and available benefits in a clear and thorough manner
Manage a high daily workload of membership-related transactions, including new enrollments, office updates, transfers, reinstatements, and account changes
Update and maintain member, office, and access key records in Rapattoni and SentriLock to ensure information remains current and accurate
Support billing activities by posting payments, coordinating refund activity, and assisting with lockbox purchase and buy-back processing in partnership with accounting
Audit completed transactions from the prior business day, scan documentation into the paperless filing system, and help maintain complete digital records
Communicate with members, affiliate applicants, and external associations regarding multi-area memberships, incomplete requirements, and account status updates
Register participants for events and education programs, process related payments, and prepare welcome or informational materials for distribution
Verify Nevada real estate license information through the appropriate state resource and update internal membership records accordingly
Respond promptly to incoming calls and follow-up inquiries while providing courteous service and additional support as assigned by leadership

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

State Programs Member Engagement Specialist (Facilitated Enrollment)

The MarketPlace Facilitated Enroller is responsible for identifying and educatin...

Location

United States , New York

Salary:

51000.00 - 80070.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

Knowledge of Medicaid, Essential Plan, Child Health Plus, Qualified Health Plan, Medicare or any other healthcare product line
Basic knowledge of Microsoft Office (Excel, Word and PowerPoint)
Must have a GED or high school diploma

Job Responsibility

Identifying and educating potential members on all aspects of the plan including new Medicaid, CHP/EP/QHP and answering questions regarding plan’s features and benefits
Identifying and assisting current members who are due to recertify their healthcare coverage for Medicaid, EP, QHP and CHP by completing member’s annual recertification application including adding on additional eligible family members
Engage in enrollment activities over the phone or in person through onsite coverage at hospitals, provider offices, City agencies, community business partners and Community Based Organizations (CBO’s)
Complete and review all applications prior to submitting to NYSOH marketplace
Assist members with selecting a high-quality Primary Care Physician (PCP), order member ID card and make monthly premium payment
Manage inbound and outbound telephonic enrollment process as a part of the Sales enrollment
Educate members about digital tools including HF mobile application, Twilio, as well as NowPow
Maintain and complete adequate Book of Business (BOB) for all encounters and leads on daily basis
Conduct group educational seminars /presentations including Healthfirst products and services as well as preventive care educations in person or virtually
Participate in health-related activities / special events including evening and weekend activities

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

Summer Intern - Cybersecurity Programs & Member Engagement

The Cybersecurity Programs & Member Engagement Intern is a full-time, paid summe...

Location

United States , Reston

Salary:

Not provided

FS-ISAC

Expiration Date

Until further notice

Requirements

Must be a rising junior or senior currently enrolled in an accredited undergraduate program, with a concentration in business, communications, international affairs, political science, public policy, information science, economics, international affairs, or a closely related discipline
Strong research, writing, and organizational skills with comfort synthesizing qualitative and quantitative input
Experience with community management, member organizations, or professional associations is a plus
Familiarity with cybersecurity or financial services is helpful but not required
Must be authorized to work in the United States

Job Responsibility

Support the operations and coordination of active FS-ISAC communities of interest, including tracking participation, outputs, and member engagement
Conduct research and analysis to assess community health, member needs, and alignment with FS-ISAC's strategic priorities
Assist with the development of frameworks, governance documentation, and operational materials that support existing and new communities
Engage with internal stakeholders and member community participants to gather input and surface insights
Contribute to planning and preparation for community calls, working groups, and member-facing activities
Present work and findings to senior leadership at the end of the program

Fulltime

Charitable Purposes Committee Member- Engagement

Location

United Kingdom , Bracknell

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in corporate engagement, public affairs or external relations, preferably within pharma, biotech, medical devices or healthcare
Strong understanding of how to engage and mobilise public and private institutions, including NHS bodies, government, regulators, industry partners and corporates
Demonstrable experience influencing senior stakeholders and building credible, trust‑based partnerships
Solid understanding of UK healthcare communications, including compliance, reputation management and evidence‑based messaging
Experience providing strategic challenge and support to marketing and communications teams
Knowledge of digital, media and broadcast communications, including campaign planning, reach and impact
Strong judgement, with the ability to balance opportunity, risk and reputation
Excellent communication skills, able to articulate complex health issues clearly to diverse audiences

Job Responsibility

Review DEBRA UK’s Research & Care Strategy as it relates to research, health and community support and social policy on an ongoing basis
Receive and review reports from medical and scientific experts on current research activities
Determine, taking appropriate advice, the priorities for care and research expenditure each year
Oversee collaborative partnerships on care and research
Develop membership engagement, support and services
Review and develop healthcare initiatives to support member care
Receive reports on changes in national policy or practice within health and social care and agree appropriate responses from the Charity

What we offer

Reasonable travel expenses reimbursed

Parttime

Member Engagement Coordinator

About the Role: Our client, a national association, is seeking a Member Engageme...

Location

United States , Washington

Salary:

28.00 - 33.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Strong customer service skills with clear, professional communication
Excellent attention to detail and organization
Ability to manage multiple inquiries and tasks simultaneously
Experience using Salesforce or similar CRM systems
Comfortable working in Google Workspace (Docs, Sheets, Drive)
Reliable, responsive, and able to learn new systems quickly

Job Responsibility

Serve as a primary customer service contact for conference exhibitors and attendees via email and phone
Respond to inquiries related to registration, exhibitor logistics, deadlines, and general conference information
Monitor and manage shared inboxes and voicemail to ensure timely, accurate responses
Track and escalate complex inquiries to internal teams as needed
Provide administrative support to Conference Services and Business Development teams
Maintain and update data in registration systems, Salesforce, and shared documents
Support exhibitor communications, FAQs, and internal tracking during Annual Meeting prep

Fulltime

Engagement Manager

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strategic and Analytical Thinking: Ability to conceptualize and communicate solutions to our clients' business issues.
Problem-Solving: Strong problem-solving abilities, with a proactive and solution-oriented approach.
Industry Knowledge: In-depth knowledge of the Enterprise Software, Technology and Telco sectors obtained through either working in the industry or in a consultancy.
Management Experience: Extensive project management experience and experience managing a small team within a client support role. Demonstrable ability to manage projects to deadlines while maintaining quality.
Technical Skills: Strong skills related to market sizing, competitive analysis, benchmarking, primary research, storytelling, and other relevant analytic frameworks.
Communication Skills: Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
Client Management: Experience working closely with and managing internal and/or external clients, and in preparing and conducting presentations to Senior Management.

Job Responsibility

Project Management: Lead the day to day execution of client projects
Directly manage small project teams of analysts, ensuring high-quality deliverables that meet or exceed client expectations
Manage multiple consulting assignments and internal projects simultaneously, ensuring they are delivered on time, within scope, and within budget
Support the Consulting Director in resource planning
Client Relationship Management: Support Consulting Directors and sales teams in understanding clients’ needs
Begin to develop key client relationships through consulting engagements, presenting at conferences, and thought leadership documents
Ensure client satisfaction and long-term engagement through regular communication and by providing value-added insights
Strategic Development: Support the Consulting Directors and the Global Leader in developing a long-term consulting strategy that aligns with the broader company objectives
Leverage the skill sets of the consulting team and the assets of the company to create innovative solutions and new business opportunities
Support the Consulting Directors with client and business development work

Fulltime

Senior Engagement Manager

Seismic, the global leader in sales enablement technology, is looking for a high...

Location

United States

Salary:

93000.00 - 127900.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

Minimum of 7 years of industry experience in consulting program management and/or customer success leadership
Understanding of enterprise SaaS business and implementation models and process
Understanding of sales enablement business dynamics and skillset to develop customer sponsorships and build confidence in Seismic’s product and consulting team
Ability to understand a client’s business case for purchasing a software platform, consult on solution approach and oversee implementation and delivery of work product
Knowledge of data systems and structures
Experience with all aspects of the Seismic platform
Bachelor’s Degree required, with a preference for technical, engineering and CS backgrounds

Job Responsibility

Develop and implement Services plan and vision to achieve targets and expand customer use cases
Conduct thorough needs assessments to understand clients’ requirements and challenges
Forecasting and managing $3-4M in annual Services bookings
Prepare weekly review of pipeline progress and new opportunities
Partner with other members of GTM such as CS and Sales for visibility into pipeline and potential Services opportunities
Cultivate strong relationships with key decision makers and influencers within customer and prospective organizations
Provide ongoing support and guidance to clients throughout the sales process for how to execute with Seismic Services most effectively

Fulltime

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Member Engagement Manager

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