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Member Engagement Coordinator

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Beacon Hill

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Location:
United States , Washington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28.00 - 33.00 USD / Hour
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Job Description:

About the Role: Our client, a national association, is seeking a Member Engagement Coordinator to join their team on a temporary basis in Washington, D.C.

Job Responsibility:

  • Serve as a primary customer service contact for conference exhibitors and attendees via email and phone
  • Respond to inquiries related to registration, exhibitor logistics, deadlines, and general conference information
  • Monitor and manage shared inboxes and voicemail to ensure timely, accurate responses
  • Track and escalate complex inquiries to internal teams as needed
  • Provide administrative support to Conference Services and Business Development teams
  • Maintain and update data in registration systems, Salesforce, and shared documents
  • Support exhibitor communications, FAQs, and internal tracking during Annual Meeting prep

Requirements:

  • Strong customer service skills with clear, professional communication
  • Excellent attention to detail and organization
  • Ability to manage multiple inquiries and tasks simultaneously
  • Experience using Salesforce or similar CRM systems
  • Comfortable working in Google Workspace (Docs, Sheets, Drive)
  • Reliable, responsive, and able to learn new systems quickly

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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