CrawlJobs Logo
Amex Logo Amex · Hospitality and Tourism

Member Concierge Professional

United States, New York 26.75 - 28.00 USD / Hour · Job Posted February 13, 2026
Apply Position
Job Link Share

Job Description

The Membership Concierge Professional (MCP) is responsible for delivering exceptional service to Card Members visiting Centurion New York. Serving as the face of American Express, you will act as a brand ambassador and work collaboratively with a team to provide an outstanding experience that aligns with our brand promise. A successful Centurion New York MCP will have a passion for delivering extraordinary service to our Centurion Card Members, assisting them with travel, card servicing, concierge requests, and lifestyle services by tailoring our products and services to meet their immediate needs and deepen their relationship with American Express.

Job Responsibility

  • Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests
  • Strategically recommend personalized products and services based on Card Members' needs
  • Collaborate with food and beverage lounge partners to accommodate the needs of Card Members
  • Build strong relationships with Card Members, delivering outstanding customer service in every interaction
  • Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications)
  • Maintain accurate and detailed documentation
  • Stay updated on Centurion products, benefits, and current offerings
  • Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations
  • Execute and follow security requirements of the building
  • Check-in and authenticate guests
  • Ensure the lounge space is clean and presentable
  • Greet and assist guests, providing excellent customer service and answering their questions
  • Lift bags or other objects, as needed

Requirements

  • Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel
  • Passion for servicing customers with proactive solutions
  • Excellent communication skills with the ability to delight customers in every interaction
  • Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction
  • Professionalism and a positive attitude in all interactions
  • Ability to collaborate effectively with colleagues
  • Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
  • Resourcefulness and proficiency in using the Internet while assisting customers face-to-face
  • Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems)
  • Adaptability to an ever-changing environment and resilience
  • Ability to work flexible shifts, including nights, weekends, and holidays
  • Ability to perform light to moderate lifting for certain job tasks

What we offer

  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Amex - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Member Concierge Professional

8 matching positions

Intern

As a Four Seasons Los Cabos Intern, you won't just complete an internship — you ...
Location
Location
Mexico , La Ribera
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in English for guest facing areas
  • Fluency in Spanish for back of the House areas
  • Currently pursuing a bachelor's degree in hospitality, Culinary Arts, or a related field (preferred)
  • Strong interpersonal and communication skills, with the ability to build meaningful connections
  • High emotional intelligence, with the ability to empathize, listen actively, and respond thoughtfully to guests, colleagues, and leaders
  • Resilience and a positive attitude in a fast-paced environment, embracing challenges as opportunities to grow with a willingness to step your comfort zone and take on new experiences
Job Responsibility
Job Responsibility
  • Gain hands-on experience in the planning, coordination, and execution of operational activities and guest experiences across departments such as Events, Front Office, Kitchen, People & Culture, Housekeeping, Concierge, and more
  • Demonstrate professionalism, discretion, and confidentiality when handling sensitive information related to guests, colleagues, and operations
  • Support leadership with projects, daily operations, and departmental initiatives, contributing as a proactive and engaged team member
  • Develop and apply technical and operational skills specific to your assigned area (e.g., Front Office, Housekeeping, Concierge, Purchasing), while gaining a broader understanding of luxury hospitality operations
  • Gain proficiency in hospitality software systems, including Workday, FS Chat, Open table, Golden, HotSOS, Opera, Birchstreet, and Telephone systems, developing essential technical skills
  • Gain skills in luxury hospitality through the execution of high standards (FORBES and LQA Certifications)
What we offer
What we offer
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for Intern Uniforms
  • Training program during your internship and In-house training workshops
  • Assistance from Learning & Development Team during your internship program
  • Complimentary meals during working hours
  • Fulltime
Read More
Arrow Right

Security Concierge

Job Title: Security Concierge. Location: Hyde Park. Contracted Hours: 12 hour sh...
Location
Location
London
Salary
Salary:
16.99 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid SIA license – SG/DS or CP
  • Excellent oral, written communication skills, interpersonal skills, and confidence
  • Fluency in English and French would be beneficial but not essential
  • Exceptional customer service skills
  • Reliable, trustworthy, and punctual
  • Physically able to conduct all responsibilities associated with the roles documented
  • Computer literate and confident with the use of Microsoft Office programmes
  • Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
  • Flexibility regarding working practices, hours and responsibilities
Job Responsibility
Job Responsibility
  • To provide first line security for a unique, high profile residential property near Hyde Park
  • Working in tandem with several stakeholders, ensuring a seamless operation across the building whilst maintaining a secure environment
  • Be communicable and engaging with the ability to adapt your style to suit each stakeholder interaction
  • Be flexible and adaptable to all tasks or challenges, working in partnership with other service lines within the property
  • Be highly presentable, accountable
  • take responsibility and ownership for any tasks identified or allocated
  • Ensure all contact, be it internal or external
  • by telephone, face to face or any other medium
  • is clear, courteous, polite, professional and respectful
  • Ensure complete client/tenant/other service provider confidentiality
What we offer
What we offer
  • Virtual GP
  • Employee Assistance Programme
  • Group Life Assurance
  • Personal Pension
  • Cycle to Work Scheme
  • Tech Scheme
  • Company Sick Pay Scheme
  • Long Service Awards
  • Recognition Awards
  • Comprehensive Training
Read More
Arrow Right

Client Specialist

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes ...
Location
Location
United States , Southbury
Salary
Salary:
17.44 - 21.80 USD / Hour
anntaylor.com Logo
Ann Taylor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment
  • Able to work cooperatively in a diverse work environment
  • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store
  • Possess excellent written and verbal communication skills and a high level of integrity
  • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her
  • Professional, assertive, and friendly with the ability to make decisions independently
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
  • Have open availability of 20 – 29 hours per week
  • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays
Job Responsibility
Job Responsibility
  • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
  • Support all service enhancers to build strong relationships including active use of Concierge
  • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
  • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
  • Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
  • Actively participate in community/store activities and events that promote the Talbots Brand
  • Professionally represent the brand image
What we offer
What we offer
  • Incentive Opportunities
  • Comprehensive benefits packages accessible to both full time and eligible part time employees
  • 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
  • Referral Incentive Program
  • discounts on travel, shopping, concerts and more
  • Parttime
Read More
Arrow Right

Client Specialist

Location
Location
United States , Franklin
Salary
Salary:
Not provided
anntaylor.com Logo
Ann Taylor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment
  • Able to work cooperatively in a diverse work environment
  • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store
  • Possess excellent written and verbal communication skills and a high level of integrity
  • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her
  • Professional, assertive, and friendly with the ability to make decisions independently
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
  • Have open availability of 20 – 29 hours per week
  • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays
Job Responsibility
Job Responsibility
  • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
  • Support all service enhancers to build strong relationships including active use of Concierge
  • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
  • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
  • Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
  • Actively participate in community/store activities and events that promote the Talbots Brand
  • Professionally represent the brand image.
What we offer
What we offer
  • Growth
  • Incentive Opportunities
  • Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees
  • Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
  • Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
  • Parttime
Read More
Arrow Right

Client Specialist Key

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes ...
Location
Location
United States , Upper Montclair
Salary
Salary:
Not provided
anntaylor.com Logo
Ann Taylor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment
  • Able to work cooperatively in a diverse work environment
  • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store
  • Possess excellent written and verbal communication skills and a high level of integrity
  • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her
  • Professional, assertive, and friendly with the ability to make decisions independently
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
  • Available at least (20) hours per week
  • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays
Job Responsibility
Job Responsibility
  • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
  • Support all service enhancers to build strong relationships including active use of Concierge
  • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
  • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
  • Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
  • Actively participate in community/store activities and events that promote the Talbots Brand
  • Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store
  • Professionally represent the brand image
What we offer
What we offer
  • Incentive Opportunities
  • Comprehensive benefits packages accessible to both full time and eligible part time employees
  • 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
  • Referral Incentive Program
  • discounts on travel, shopping, concerts and more
  • Parttime
Read More
Arrow Right

Client Specialist Key

Location
Location
United States , Hattiesburg
Salary
Salary:
Not provided
anntaylor.com Logo
Ann Taylor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment
  • Able to work cooperatively in a diverse work environment
  • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store
  • Possess excellent written and verbal communication skills and a high level of integrity
  • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her
  • Professional, assertive, and friendly with the ability to make decisions independently
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
  • Available at least (20) hours per week
  • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays
Job Responsibility
Job Responsibility
  • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
  • Support all service enhancers to build strong relationships including active use of Concierge
  • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
  • Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
  • Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
  • Actively participate in community/store activities and events that promote the Talbots Brand
  • Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store
  • Professionally represent the brand image
What we offer
What we offer
  • Incentive Opportunities
  • Comprehensive benefits packages accessible to both full time and eligible part time employees
  • 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
  • Referral Incentive Program
  • discounts on travel, shopping, concerts and more
  • Parttime
Read More
Arrow Right

Security Concierge

Job Title: Security Concierge Location: Hyde Park Contracted Hours: 12 hour shif...
Location
Location
United Kingdom , London
Salary
Salary:
16.99 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid SIA license – SG/DS or CP
  • Excellent oral, written communication skills, interpersonal skills, and confidence
  • Exceptional customer service skills
  • Reliable, trustworthy, and punctual
  • Physically able to conduct all responsibilities associated with the roles documented
  • Computer literate and confident with the use of Microsoft Office programmes
  • Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
  • Flexibility regarding working practices, hours and responsibilities
Job Responsibility
Job Responsibility
  • To provide first line security for a unique, high profile residential property near Hyde Park
  • Working in tandem with several stakeholders, ensuring a seamless operation across the building whilst maintaining a secure environment
  • Be communicable and engaging with the ability to adapt your style to suit each stakeholder interaction
  • Be flexible and adaptable to all tasks or challenges, working in partnership with other service lines within the property
  • Be highly presentable, accountable
  • take responsibility and ownership for any tasks identified or allocated
  • Ensure all contact, be it internal or external
  • by telephone, face to face or any other medium
  • is clear, courteous, polite, professional and respectful
  • Ensure complete client/tenant/other service provider confidentiality
What we offer
What we offer
  • Virtual GP
  • Employee Assistance Programme
  • Group Life Assurance
  • Personal Pension
  • Cycle to Work Scheme
  • Tech Scheme
  • Company Sick Pay Scheme
  • Long Service Awards
  • Recognition Awards
  • Comprehensive Training
  • Fulltime
Read More
Arrow Right

Front Desk Coordinator

We are looking for an experienced and dependable Front Desk Coordinator to suppo...
Location
Location
United States , Oro Valley
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a front desk, receptionist, or administrative support position
  • Strong customer service skills with the ability to communicate clearly and effectively in person, by phone, and through email
  • Comfort managing a multi-line phone or switchboard environment with a high level of accuracy and efficiency
  • Proficiency with Microsoft Office 365, including common office applications used for communication and recordkeeping
  • Accurate data entry skills and strong attention to detail when handling information and documentation
  • Excellent organizational abilities with the capacity to balance multiple priorities in a fast-paced setting
  • Reliable attendance and availability to work a Monday through Friday schedule
  • A detail-oriented, team-oriented approach and interest in a contract opportunity with potential for long-term advancement
Job Responsibility
Job Responsibility
  • Welcome guests and staff with professionalism, ensuring the front office remains organized, approachable, and efficient throughout the day
  • Manage a multi-line phone system by directing incoming calls accurately, taking clear messages, and responding to routine inquiries with excellent customer service
  • Coordinate front desk activities such as visitor check-in, general office communication, and day-to-day support for administrative needs
  • Prepare, enter, and maintain records with a high level of accuracy while supporting data entry and document organization tasks
  • Handle email correspondence promptly and professionally, routing requests to the appropriate team members when needed
  • Use Microsoft Office 365 tools to create documents, update information, and assist with routine reporting or scheduling needs
  • Provide concierge-style assistance by helping visitors, employees, and callers find the information or support they need
  • Learn front office procedures through training with the current receptionist and apply those processes consistently to ensure smooth operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • competitive compensation
  • Fulltime
Read More
Arrow Right