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We’re looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you’ll turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You’ll guide members through every stage of their pension journey – from joining the scheme and understanding their options to preparing them for retirement and taking their pension.
Job Responsibility:
Deliver multi-channel communications (online and offline) that improve member understanding and experience
Lead annual regulatory communications and seasonal campaigns
Create newsletters, blogs, news stories and member letters
Produce storyboards and scripts for member video content
Support onboarding communications for new clients
Improve website and portal content using WordPress and PensionPoint
Use insights, surveys and feedback to improve the member experience
Produce reports and recommendations for internal stakeholders
Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams
Requirements:
Experienced communications professional, ideally with B2C experience
Excellent writing, editing and proofreading skills
Strong attention to detail and confident creating content across different media
Able to manage priorities, deadlines and multiple projects
Creative thinker, open to new ideas and emerging technologies
Comfortable analysing survey data and presenting insights
Strong relationship-building and stakeholder skills
Proficient with MS Office and working within brand guidelines
Nice to have:
Experience in pensions or financial services is desirable but not essential
What we offer:
25 days’ holiday, plus bank holidays,2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave
Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
Access to a Health or Dental Plan
Access to our Enhanced Employee Assistance Programme for when you or your family might need some support