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Member Communications Specialist

socialvalueportal.com Logo

Social Value Portal Ltd

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Location:
United Kingdom , Preston

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Category:
-

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Contract Type:
Not provided

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Salary:

32000.00 - 37000.00 GBP / Year

Job Description:

We’re looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you’ll turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You’ll guide members through every stage of their pension journey – from joining the scheme and understanding their options to preparing them for retirement and taking their pension.

Job Responsibility:

  • Deliver multi-channel communications (online and offline) that improve member understanding and experience
  • Lead annual regulatory communications and seasonal campaigns
  • Create newsletters, blogs, news stories and member letters
  • Produce storyboards and scripts for member video content
  • Support onboarding communications for new clients
  • Improve website and portal content using WordPress and PensionPoint
  • Use insights, surveys and feedback to improve the member experience
  • Produce reports and recommendations for internal stakeholders
  • Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams

Requirements:

  • Experienced communications professional, ideally with B2C experience
  • Excellent writing, editing and proofreading skills
  • Strong attention to detail and confident creating content across different media
  • Able to manage priorities, deadlines and multiple projects
  • Creative thinker, open to new ideas and emerging technologies
  • Comfortable analysing survey data and presenting insights
  • Strong relationship-building and stakeholder skills
  • Proficient with MS Office and working within brand guidelines

Nice to have:

Experience in pensions or financial services is desirable but not essential

What we offer:
  • 25 days’ holiday, plus bank holidays,2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave
  • Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
  • Access to a Health or Dental Plan
  • Access to our Enhanced Employee Assistance Programme for when you or your family might need some support
  • Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’
  • Opportunities to attend Wellbeing webinars and social events
  • Daily free fruit and snacks available to you in our office
  • Free Car Parking in Preston City Centre

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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