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Member Care Advisor

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Urban Gym Group

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Location:
Netherlands , Amsterdam

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Contract Type:
Employment contract

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Salary:

2650.00 EUR / Month

Job Description:

Urban Gym Group is looking for a Member Care Advisor to join our head office team at Silodam, Amsterdam. You'll be the go-to person for our members, supporting them throughout their entire journey with us via online channels.

Job Responsibility:

  • Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)
  • Accurately record conversations with our members
  • Inform and advise our members about our services

Requirements:

  • Put member satisfaction at the heart of everything you do and consistently deliver high service standards
  • Have a proactive, solutions-focused mindset and enjoy turning challenges into opportunities
  • Are commercially driven: you understand how to retain members, spot upsell opportunities, and contribute to business growth
  • Communicate fluently in English, with strong written skills and an eye for detail
  • Thrive in a fast-paced, team-oriented environment and can work effectively across departments
  • Bring a passion for fitness, well-being, and Urban Gym Group's energetic, urban style — and know how to share that enthusiasm with others
What we offer:
  • A role during regular office hours at our head office
  • A starting salary of €2650,- gross based on full time and 8% holiday pay based on your annual salary
  • Pension plan to support your future
  • 26 holidays based on full-time employment
  • Exchange of public holidays
  • Participate in our Work in Club Programme
  • Charity work one day per year
  • Unlimited access to all our first-class locations for you and a +1
  • Unlimited access to the services of our well-being partner OpenUp for you and your family
  • A modern head office just a 10 minute walk from Amsterdam Central Station
  • Up to one day per week working from home
  • Remote work option for 10 days a year

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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