Member Care Advisor Job at Urban Gym Group (Amsterdam)

Longines Customer Care Advisor

To deliver exceptional customer service, ensuring every customer interaction emb...

Location

United Kingdom , Southampton

Salary:

Not provided

Swatch Group

Expiration Date

Until further notice

Requirements

Exceptional written and verbal communications skills
Ability to build strong rapport with customers, using empathy to ensure exceptional service
A proactive and positive approach with the ability to anticipate customer needs, make decisions and resolve issues independently
Ability to maintain accuracy, professionalism and make decisions whilst working under pressure
Excellent time management skills and able to effectively prioritise workload
Skilled in conflict management and having challenging conversations
Strong IT skills and proficient with Microsoft Office programmes
Demonstrable customer service and complaint handling experience
5 GCSE including Maths and English (or equivalent)

Job Responsibility

To deliver exceptional customer service, ensuring every customer interaction embodies the values of the brand
Manage customer enquiries and complaints, aiming for first-contact resolution while building strong relationships with customers
Provide high-quality information, advice, and guidance to customers through a range of channels including phone calls and emails, resolving queries at the first point of contact
Proactively reach out to customers to address potential issues before they escalate, ensuring a seamless and positive experience
Handle and follow up on customer complaints and enquiries in a professional, timely, and responsive manner
Ensure complaints are resolved in a customer-focused manner, adhering to agreed service standards, while maintaining the integrity and reputation of Longines
Comply with Service Level Agreements (SLAs) ensuring efficient and effective service delivery
Develop into an integral member of the team, promoting clear and open communication between colleagues and customers
Continuously enhance your knowledge of Longines products, services, and internal procedures/policies to offer accurate and informed assistance to customers

Fulltime

Patient Care Advisor (German speaking)

Location

United Kingdom , London

Salary:

Not provided

ZAVA

Expiration Date

Until further notice

Requirements

Fluent German and English Language skills, written and verbal
Experience working in customer support and administration, where you can handle multiple queries at the same time, prioritising as appropriate
Experience working in a call centre environment, remotely or in an office
Good decision-making skills, remaining calm under pressure
Attention to detail and strong organisational skills
Ability to adapt to changing demands and experience of working in a fast-paced team
Proven IT skills
Can work as part of a team
Ability to adhere to regulations/policies
Ability to follow tasks through to completion

Job Responsibility

Providing patient care to our patients: Dealing with all means of written and verbal communication, from patients needing to book an appointment to those discussing their health care problems. Regardless of the contact, please provide a WOW end-to-end experience for the patient
Medical Administration: Assisting with the doctor team’s clinical work with regard to communication with other healthcare professionals, as well as any other administrative tasks that may arise
Complaint management: Ensure complaints/incidents are recorded appropriately and escalated accordingly
Stakeholder management: Help facilitate communication between ZAVA, its patients, the labs we work with and partner pharmacies
Working as part of a close-knit team: Work with other parts of the Patient Care Team to ensure all our patients across locales are supported as effectively as those within their locale. Contributing to consistently ensuring the highest levels of care are provided in an efficient manner
Personal and team development: Maintain a continual review of personal performance, seeking to improve effectiveness both individually, as a member of the Customer Support team and as a member of the wider ZAVA team

What we offer

33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
Free access to Wellness Cloud, advice, counselling, and corporate discounts
Healthcare cashback plan through SimplyHealth
20% off all ZAVA products & services for you and your friends and family
Remote, hybrid, and flexible working
MacBook Pro
Flexible bank holidays - take the ones that matter the most to you
£500 training budget per year
Vitality Private Health Insurance + Vitality discounts & headspace membership
Workplace Nursery Salary Sacrifice Scheme

Fulltime

Partner Care Advisor

Partner Care are our first impression of ITC and are instrumental in setting the...

Location

United Kingdom , Hebburn

Salary:

26000.00 - 30000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Knowledge of the IT sector, best practices, and MSP operations
Strong client-facing and communication skills, written and verbal
Positive and energetic attitude
Customer service-oriented with a focus on exceeding expectations
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Eager to join an innovative and forward-thinking company
Excellent interpersonal skills for building a strong rapport with clients and colleagues
Work experience in a fast-paced customer service role

Job Responsibility

Client Support: Work collaboratively to dispatch service tickets in a timely manner
Provide high quality customer service to ensure smooth flow of support tickets
Manage complaints effectively
Coordinate with other departments to resolve customer issues
Manage and update CRM systems with customer details/updates
Maintain Communication: Engage regularly with clients to address ongoing concerns, provide value, and build trust, engage and delight
Maintain consistent communication until issue has been handed over to Service Desk for further support
Collaboration: Day to day operational development of a small team – motivate and inspire the Partner Care team on the best ways to approach the needs of the clients
Create and implement process as needed and in line with the organisation to ensure that team members stay focused in administering their duties
Guide and mentor members of the team to ensure they are delivering a high level of customer service that meets or exceeds customer expectations

Fulltime

Consumer Care Advisor

As a Consumer Care Advisor, you will be responsible for delivering excellent cus...

Location

United Kingdom , London

Salary:

25584.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to communicate effectively and empathically with a wide range of consumers and members of the public
Good communication skills, both written and verbal in English
Ability to take ownership of each customer journey
A problem solving attitude
Customer care experience, preferably within the food industry sector
IT skills: ability to use Google suite and Microsoft office, strong typing skills
Flexible to work shifts
Self-motivated and a team player

Job Responsibility

Delivering excellent customer care and support to Ferrero consumers across all contact channels
Being the first point of contact for Ferrero’s consumers
Handling queries for the entire range of Ferrero products
Ensuring Ferrero consumers receive the quality of care expected
Following Ferrero procedures and quality processes
Handling queries and consumer complaints
Liaising daily with the Ferrero teams with regards to order management

What we offer

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500 +
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Perkbox rewards
Cycle to work scheme

Fulltime

New

Controller

Location

United States , Centennial

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 15 years of progressive accounting experience, including senior-level leadership responsibilities
Demonstrated background in nonprofit accounting, with strong knowledge of fund accounting principles and financial reporting requirements
Previous experience managing staff, including direct supervision of accounting team members
CPA certification, or active progress toward certification, is strongly preferred
Strong understanding of internal controls, financial close procedures, budgeting, and audit support
Ability to analyze financial information carefully and communicate findings clearly to internal stakeholders
Experience handling detailed financial documentation and maintaining organized accounting records

Job Responsibility

Oversee the organization’s day-to-day accounting activities and ensure financial records are maintained accurately and in accordance with nonprofit reporting standards
Lead month-end and year-end close processes, preparing financial statements and related reports for leadership and key stakeholders
Manage and mentor a small accounting team, providing direction, reviewing work, and supporting skill development for three direct reports
Administer fund accounting processes to track restricted and unrestricted resources appropriately and maintain compliance with donor and regulatory requirements
Strengthen internal controls, accounting procedures, and documentation practices to support audit readiness and financial integrity
Coordinate the preparation of budgets, forecasts, and variance analyses to help leadership make informed financial decisions
Partner with external auditors and other advisors to support annual audit activities and ensure timely completion of required filings
Review financial documentation and reporting workflows, including the organization and processing of accounting records, to improve efficiency and accuracy

What we offer

medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
401(k) plan (for contract/temporary professionals)

New

Office Administrator

We are looking for an organized Office Administrator to support day-to-day servi...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in administrative support, office coordination, or customer-facing operations
Strong verbal and written communication skills with the ability to interact professionally with clients and internal stakeholders
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint
Accurate data entry skills and careful attention to detail when handling records and documentation
Ability to manage multiple tasks, follow established policies, and meet deadlines in a fast-paced environment
Experience working with databases, digital tools, or cloud-based systems in an operational setting
Problem-solving skills with the ability to identify issues, troubleshoot routine concerns, and escalate when needed

Job Responsibility

Respond to questions from donors, financial advisors, and partner organizations regarding account access, balances, activity, and available services
Deliver a high-quality service experience by addressing requests promptly and ensuring matters are resolved or directed to the appropriate team member
Support daily operational activities such as opening accounts, processing incoming contributions, and updating documentation in line with established procedures
Maintain accurate information across donor, organization, and account records while ensuring consistency and completeness in internal systems
Coordinate with administrative team members to prioritize assignments, meet service timelines, and keep office workflows moving smoothly
Prepare reports, perform data entry, and assist with tracking information needed for operational oversight and service follow-up
Use Microsoft Office tools and database systems to organize communications, manage records, and support routine administrative tasks
Assist with troubleshooting basic service or process issues and contribute to continuous improvement in administrative and client support activities

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

New

Sr. Director, Finance (Division CFO) - CCS

This is where your insights influence change. As a member of the Baxter Finance ...

Location

United States , Batesville; Deerfield

Salary:

200000.00 - 275000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting or Finance
20+ years of experience in strategic finance and/or commercial role required
General knowledge of GAAP accounting principles, tax and legal accounting
Deep experience with capital equipment + consumables + software business models
Experience in connected‑device/cloud‑integrated ecosystems and cybersecurity‑impacted product lines
Strong negotiation, interpersonal communication, collaboration, and presentation skills
Proven ability to manage multiple, competing priorities
Track record of decisive leadership
Strong executive presence with ability to influence/drive consensus cross‑functionally and with diverse stakeholders
Skilled at assembling and managing both direct as well as cross-functional teams as required

Job Responsibility

Act as a core member of the CCS Leadership Team, shaping portfolio strategy across Devices, CareComm, and Digital Health
Drive investment decisions balancing hardware, software, and platform-based growth opportunities
Provide financial leadership on build/partner/buy decisions in digital health and connected care ecosystems
Understand procedure drivers and consolidate market models
Partner with the division president as well as other cross functional leaders to pressure-test strategic assumptions, shape long-range financial, product, go-to-market, and payment model strategies
Drive portfolio strategy to grow high‑value modalities and rationalize underperforming areas
Develop market, competitive, and multi scenario financial models for long-horizon investments
Understand and anticipate how near‑term decisions influence immediate as well as long‑term customer and distributor behaviors, and guide the business toward sustainable growth and profitability
Provide forward-looking insights on market trends, M&A opportunities, and investment priorities
Accountable for stewarding the full P&L encompassing top-line growth, margin management, including manufacturing and financial planning cycles

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts

Fulltime

Mental Health Clinician

Under general supervision of, and directly accountable to the Manager of Counsel...

Location

United States , Sault Ste Marie

Salary:

54000.00 USD / Year

Lake Superior State University

Expiration Date

Until further notice

Requirements

Master’s Degree in clinical social work, counseling, marriage and family counseling, or related field
Current professional license the State of Michigan or ability to obtain license shortly after hire
Strong communication and interpersonal skills, and demonstrated commitment to collaborative teamwork
Proficiency in basic computer skills, including ability to learn and navigate an Electronic Medical Record system

Job Responsibility

Provide short-term mental health counseling, including individual and group counseling
Ability to support university students in a culturally competent capacity to create a positive therapeutic environment and rapport
Coordinate care and referrals for students needing longer-term or specialized services
Support crisis intervention and effectively use crisis intervention techniques
Offer mental health consultation to university faculty, staff, and students as needed
Design and deliver in-person wellness training and wellness-focused events in collaboration with Student Life and diverse campus departments for students, advisors, and faculty
Develop psychoeducational resources and materials addressing common student mental health and wellness topics
Establish collaborative relationships with campus community members and promote a positive campus culture and wellness environment
Maintain accurate and confidential records in accordance with departmental policy, state law, and current professional ethics and standards of practice
Participate in departmental staff meetings and professional development opportunities

Fulltime

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Member Care Advisor

Job Description

Job Responsibility

Requirements

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