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We are looking for people who take pride in their work to join our team. You help shape our member's entire shopping experience by giving them a positive first and last impression. In the member assist – cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available. You will also assist our members helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you.
Job Responsibility
Ensuring members see a well-kept parking lot which includes helping members with their purchases
Ensure there are carts ready and available
Assist our members helping them load their vehicles
Support creating a great member experience
Maintaining a positive attitude by smiling, greeting and thanking members
Providing exceptional customer service to members across the club as needed, answering any questions they may have
Maintaining a clean, neat, and member-ready area
Ensuring club pick up orders are filled
Maintaining safety of facility according to company policies and procedures
Providing member service by acknowledging the member and identifying member needs
Assisting members with purchasing decisions
Processing member purchases
Assisting with payments according to company policies and procedures
Utilizing cash registers to assist members with transactions
Locating and organizing merchandise
Zoning the designated areas
Resolving member issues and concerns
Promoting the company's products and services
Organizing and maintaining availability of carts/flatbeds
Assisting members with transporting items
Utilizing cart retrieval equipment according to company policies and procedures
Maintaining parking lot cleanliness
Complying with company policies, procedures, and standards of ethics and integrity
Completing work assignments and priorities by using policies, data, and resources
Collaborating with managers, co-workers, customers, and other business partners
Identifying priorities, deadlines, and expectations
Carrying out tasks
Communicating progress and information
Determining and recommending ways to address improvement opportunities
Adapting to and learning from change, difficulties, and feedback
Requirements
You thrive in fast-paced environments
You're a multi-tasker at heart
You keep member satisfaction as your top priority
You can stand for long periods of time while assisting members quickly and accurately
You're a problem solver who tackles obstacles head-on to ensure each task is completed with excellence
Customer Service
What we offer
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company paid education benefit program