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We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression. In the member assist – cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available. You will also assist our members helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you.
Job Responsibility
Ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available
Assisting our members helping them load their vehicles and support creating a great member experience
Maintaining a positive attitude by smiling, greeting and thanking members
Providing exceptional customer service to members across the club as needed, answering any questions they may have
Maintaining a clean, neat, and member-ready area
Ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed
Informing members when products are unavailable
Offering members alternative product options when needed
Ensuring products are selected and packaged according to company policies and procedures
Ensuring items are dispensed when members arrive for pickup
Resolving member issues and concerns
Promoting the company's products and services
Maintaining safety of facility according to company policies and procedures by conducting safety sweeps
Following procedures for handling merchandise
Correcting and reporting unsafe situations to facility management
Processing member purchases
Assisting with payments according to company policies and procedures for different membership and payment types
Utilizing cash registers to assist members with transactions
Locating and organizing merchandise
Zoning the designated areas
Organizing and maintaining availability of carts/flatbeds
Maintaining parking lot cleanliness
Requirements
You thrive in fast-paced environments
You’re a multi-tasker at heart
You keep member satisfaction as your top priority
You can stand for long periods of time while assisting members quickly and accurately
You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence