Member Assist Cart Attendant

• Ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available
• assisting our members helping them load their vehicles and support creating a great member experience
• maintaining a positive attitude by smiling, greeting and thanking members
• providing exceptional customer service to members across the club as needed, answering any questions they may have
• maintaining a clean, neat, and member-ready area
• ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed
• informing members when products are unavailable (for example, out of stock)
• offering members alternative product options when needed
• ensuring products are selected and packaged according to company policies and procedures
• ensuring items are dispensed when members arrive for pickup
• resolving member issues and concerns
• promoting the company's products and services
• maintaining safety of facility according to company policies and procedures by conducting safety sweeps
• following procedures for handling merchandise
• correcting and reporting unsafe situations to facility management
• providing member service by acknowledging the member and identifying member needs
• assisting members with purchasing decisions
• processing member purchases
• assisting with payments according to company policies and procedures for different membership and payment types
• utilizing cash registers to assist members with transactions
• locating and organizing merchandise
• zoning the designated areas
• organizing and maintaining availability of carts/flatbeds
• assisting members with transporting items
• utilizing cart retrieval equipment according to company policies and procedures
• maintaining parking lot cleanliness
• complying with company policies, procedures, and standards of ethics and integrity by implementing related action plans
• using the Open Door Policy
• applying these in executing business processes and practices
• completing work assignments and priorities by using policies, data, and resources
• collaborating with managers, co-workers, customers, and other business partners
• identifying priorities, deadlines, and expectations
• carrying out tasks
• communicating progress and information
• determining and recommending ways to address improvement opportunities
• adapting to and learning from change, difficulties, and feedback

Customer Service

• Medical, vision and dental coverage
• 401(k), stock purchase and company-paid life insurance
• PTO, parental leave, family care leave, bereavement, jury duty, and voting
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement
• Live Better U education benefit program