Member Advocate

• Member Experience: Deliver fast, thoughtful chat-based support that builds trust and confidence
• Issue Resolution: Take ownership of problems, drive them to resolution, and follow through with clear communication
• Cross-Functional Collaboration: Work with internal teams to surface insights and improve systems and workflows
• Process Improvement: Identify patterns, inefficiencies, or recurring questions and contribute to better tools, resources, and documentation

• 1-3 years of customer service experience in a health plan/health insurance environment
• Strong written and verbal communication skills, with the ability to explain complex topics quickly, clearly, and empathetically
• Comfort using multiple channels and tools (e.g., CRM systems, chat platforms, text, and email support)
• Detail-oriented and organized, with strong follow-through and problem-solving skills
• Ability to manage multiple tasks in a fast-paced environment while maintaining a positive member experience
• Passion for helping people and improving the healthcare experience
• Availability to work an 8 hour shift within the timeframe of 8:30 AM – 6:00 PM Eastern Time, with preference given to candidates in Eastern or Central time zones

Experience in care management / clinical care coordination

• High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company
• Join an important mission: Your work directly influences how people access care and improves lives at scale
• Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity
• Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare
• High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition