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Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
Job Responsibility:
Assists in planning and execution of meetings and special events
Assists in implementation of departmental strategies
Assists in execution of all property events with seamless turnover from sales to operations
Researches and analyzes new products, pricing and services of competition
Assists in apprising property of all groups that will impact property operations
Assists in execution of event management strategy aligned with company’s business strategy
Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
Assists in developing working relationships with outside vendors and establishing prices and service agreements
Creates opportunities to upsell during event planning
Assists in managing department controllable expenses to achieve or exceed budgeted goals
Creates atmosphere in event management operations areas that meets or exceeds guest expectations
Sets positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Ensures employees understand expectations and parameters
Strives to improve service performance
Emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement
Ensures delivery of The Ritz-Carlton Gold Standards graciously and thoughtfully every day
Requirements:
High school diploma or GED
2 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in event management, food and beverage, sales and marketing, or related professional area