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IKEA Logo IKEA · Sales

Meeting & Understanding Customers

Finland, Lahti Employment contract 11.58 - 15.68 EUR / Hour · Job Posted May 27, 2026
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Job Description

IKEA Finland will open a new kind of store in Lahti after the summer. The store will bring a familiar IKEA experience closer to people in the area – in a smaller, more accessible format. The selection will include around 2,000 of our most loved products, along with design services and food, making it easy for our customers to create a better everyday life at home. To make this happen, we are now building the team for our new Lahti store. We are looking for co-workers who are passionate about home furnishings and enjoy creating meaningful, positive experiences with customers. Together, we want to inspire and support our customers on their journey to a better everyday life.

Job Responsibility

  • You meet customers throughout their entire journey – from first contact to final purchase and beyond
  • You understand their needs and help turn their ideas into reality by offering simple, functional, and affordable IKEA solutions
  • You support our customers with orders, payments and use digital tools in your daily work
  • You contribute to a welcoming food experience by preparing and serving food, maintaining high standards of hygiene, and keeping the area clean, safe and inviting
  • You help keep the store running smoothly by ensuring products are available, well-presented and easy to buy, while supporting daily routines across the store

Requirements

  • You are comfortable with approaching customers, you listen, and communicate clearly and kindly
  • You are a flexible multi-skilled professional – you enjoy the variety of the workday and that tasks can change quickly
  • You enjoy teamwork and understand that we succeed best together
  • You are fluent in using digital tools (e.g., ordering, payment, and planning systems) & Microsoft Office various applications
  • You are willing to work in shifts, including evenings and weekends
  • You communicate fluently in both Finnish and English
  • You have a valid hygiene certificate

Nice to have

  • Previous experience in retail, customer service, restaurant/café work, or other service professions
  • Interest in home furnishing, planning, sales, or restaurant operations
  • A desire to take responsibility for daily store routines and continuous development of your own skills

What we offer

  • Flexible Smartum Saldo
  • Staff discount on our products
  • One IKEA Bonus Program
  • Presents on special days & Christmas
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