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Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.
Job Responsibility:
Be responsible to drive, develop and implement certain processes, manual, guideline in the functional area
Be responsible as a team leader to guide and coach the team members to deliver the result
Support the manager to define the tactics, implement the actions to achieve the functional goal
Share leadership responsibility for co-workers’ engagement, development and team development
Requirements:
Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide
IKEA concept, culture and values – Knowledge of IKEAs, Ingka Centres and Livat corporate identity, core values and vision
Sustainability – Good knowledge about the local sustainability agenda and applicable laws