Meeting Place Team Leader (Core Operations) Job at IKEA (Xi'An

Meeting Place Team Leader

Location

China , Xi'An

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide
IKEA concept, culture and values – Knowledge of IKEAs, Ingka Centres and Livat corporate identity, core values and vision
Sustainability – Good knowledge about the local sustainability agenda and applicable laws
Knowledge in commercial properties operations

Job Responsibility

Be responsible to drive, develop and implement certain processes, manual, guideline in the functional area
Be responsible as a team leader to guide and coach the team members to deliver the result
Support the manager to define the tactics, implement the actions to achieve the functional goal
Share leadership responsibility for co-workers’ engagement, development and team development

Fulltime

Meeting Place Team Leader

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide
IKEA concept, culture and values – Knowledge of IKEAs, Ingka Centres and Livat corporate identity, core values and vision
Sustainability – Good knowledge about the local sustainability agenda and applicable laws
Knowledge in commercial properties operations

Job Responsibility

Be responsible to drive, develop and implement certain processes, manual, guideline in the functional area
Be responsible as a team leader to guide and coach the team members to deliver the result
Support the manager to define the tactics, implement the actions to achieve the functional goal
Share leadership responsibility for co-workers’ engagement, development and team development

Fulltime

Meeting Place Team Leader

Without us our many co-workers and customers wouldn’t have an IKEA to go to. We ...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide
IKEA concept, culture and values – Knowledge of IKEAs, Ingka Centres and Livat corporate identity, core values and vision
Sustainability – Good knowledge about the local sustainability agenda and applicable laws
Knowledge in commercial properties operations

Job Responsibility

Be responsible to drive, develop and implement certain processes, manual, guideline in the functional area
Be responsible as a team leader to guide and coach the team members to deliver the result
Support the manager to define the tactics, implement the actions to achieve the functional goal
Share leadership responsibility for co-workers’ engagement, development and team development

Fulltime

Meeting Place Team Leader

Location

China , Xi'An - Yanta District

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business.
IKEA concept, culture and values – Knowledge of IKEAs, Ingka Centres and Livat corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
Sustainability – Good knowledge about the local sustainability agenda and applicable laws. Knowledge of how to transform our Meeting Places to contribute to a circular society and have a positive impact on local communities. Knowledge of how to balance and merge environmental, social, and economic aspects to define sustainability and how Ingka uses that knowledge in striving for growth within the limits of the planet.
Knowledge in commercial properties operations

Job Responsibility

Be responsible to drive, develop and implement certain processes, manual, guideline in the functional area.
Be responsible as a team leader to guide and coach the team members to deliver the result.
Support the manager to define the tactics, implement the actions to achieve the functional goal.
Share leadership responsibility for co-workers’ engagement, development and team development.

Fulltime

Operations Support Team Leader

Do you have a natural team leader ability and ready to take the next step in you...

Location

United Kingdom , Exeter

Salary:

32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality

Job Responsibility

Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues

What we offer

25 days holiday plus Bank holidays
Additional 2 days off for wellbeing
Contributory pension
Private healthcare
Free eye tests
24 hour access to a GP
Long service awards
Social and company events
Opportunities to be part of employee-led committees
Welcome box of goodies

Fulltime

Remote Team Leader

The Remote Customer Meeting Point, an integrated part of the new IKEA Omnichanne...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions)
Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams
Deep understanding of the leadership styles needed to balance different needs among co?workers (e.g. high level of creativity, detailed knowledge and clear ways of working)
Good knowledge of change management and understanding of key factors for a successful change initiative
Broad knowledge of the Remote Customer Meeting Point business and the business goals
General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these
Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
Basic knowledge about Ingka processes, IKEA product range and services
Good knowledge about relevant Ingka systems and tools

Job Responsibility

Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviours
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft-skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximising business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Fulltime

Core Operations Co-worker

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of existing and potential customer’s needs, behaviours and aspirations
Good knowledge about the local sustainability agenda
Basic knowledge in commercial properties operations (shopping centres, hotels etc.)
Shopping Centre Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime prevention, etc.
Knowledge of how to create a safe environment for customers and co-workers that is compliant with IKEA global and national health and safety standards
Motivated by working with others
Motivated by the possibility to solve questions/challenges
Motivated by to prove and do better
Motivated by a happy customer
motivated by taking social responsibility

Job Responsibility

In cooperation with Core Operation Team Leader/Manager to be the partner with Facility Management team to ensure delivering good FM service including cleaning with positive impact on customer experience
Be the member of interface between MP Management Team and FM Service for installation of events or any other activities that will require a technical component
Audit tenant fit-out drawing and secure tenant fit-out is in line with related safety and security rules and SOPs
Be the interface member between FM Service and MP Management team in terms of continuous performance improvement in sustainability area including energy, emissions and water management, waste management
Execution of company and other local sustainability initiatives, in cooperation with Community Engagement
Execute Meeting Place Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime prevention, training on safety & security and environmental issues, etc.
Day-to-day safety check for firefighting equipment, tenant, audit and accident investigation and recording
Assistant on IKEA Blue Survey issue
Execute all applicable manuals and regulations including Ingka Centres Risk Manual, ICC risk related rule, process and routines
Assist to organize and participate fire drill for the meeting place regularly

Fulltime

Remote Team Leader - Sales

You will be in responsible in driving an exceptional customer experience by buil...

Location

India , Hyderabad

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in a customer facing role within contact centre
Minimum 1 year of experience in leading and/or influencing co-workers
Fluent in English (where applicable) and local language is required
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions)
Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams
Deep understanding of the leadership styles needed to balance different needs among co-workers (e.g. high level of creativity, detailed knowledge and clear ways of working)
Good knowledge of change management and understanding of key factors for a successful change initiative
Broad knowledge of the Remote Customer Meeting Point business and the business goals
General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these.

Job Responsibility

Drive an exceptional customer experience by building and leading high performance teams within an assigned area that engage with customers in all remote channels, thus securing long term growth
Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area to identify performance improvement areas in processes and behaviours
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft-skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximising business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Fulltime

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