Meeting Place Core Operations Specialist Job at IKEA (Wuxi)

Senior Principal Operations Engineer - (Pre-Comm)

The Pre-Commissioning Tendering and Operation Senior Principal Operations Engine...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

McDermott

Expiration Date

Until further notice

Requirements

15 plus years of experience in the oil and gas industry working for major Contractors
Experience managing a team of more than 6 Engineers
General experience of all shallow and deepwater water installation operations
Rigid & flexible pipeline Pre-Commissioning/Commissioning experience - execution of a minimum of 10 projects
Umbilical Pre-Commissioning/Commissioning and controls/start-up experience - execution of a minimum of 10 projects

Job Responsibility

Ensure the Core Competencies of the greater organization are embraced
Live the Rules: Treat the Life-Saving Rules as non-negotiable principles that guide your daily decisions and routines
Lead by Example: Show your commitment through your actions and inspire others to do the same
Speak Up: Act immediately if you see something unsafe or identify a potential risk. Empower one another to intervene with courage and care
Educate and Share: Continue fostering conversations about the Life-Saving Rules within your teams, ensuring everyone understands their importance and application
Collaborate: Work together as One Team to make safety a shared responsibility, ensuring no one is left behind
Goals: Focus on and execute your most important goals
Feedback: Provide Positive and Instructive feedback on Team’s progress. Lay out the facts, don’t label and be clear
Vision: Together we will continue to enhance, grow and transform
Responsible for preparation of technical and commercial build ups following the Tendering work instruction

Fulltime

Customer Experience Specialist (Event)

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha - Yuelu District

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does.
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers.
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant.
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms.

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers.
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets.
Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective.
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up.
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization.
Regularly monitor customers’ interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts.
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Remote Team Leader

The Remote Customer Meeting Point, an integrated part of the new IKEA Omnichanne...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions)
Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams
Deep understanding of the leadership styles needed to balance different needs among co?workers (e.g. high level of creativity, detailed knowledge and clear ways of working)
Good knowledge of change management and understanding of key factors for a successful change initiative
Broad knowledge of the Remote Customer Meeting Point business and the business goals
General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these
Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
Basic knowledge about Ingka processes, IKEA product range and services
Good knowledge about relevant Ingka systems and tools

Job Responsibility

Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviours
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft-skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximising business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does.
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers.
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant.
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms.

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers.
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets.
Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective.
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up.
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization.
Regularly monitor customers’ interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts.
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Director, Senior Product Head (Payments, FX and Liquidity)

In a role in Product Development & Management, you'll oversee our entire product...

Location

United States , New York

Salary:

225000.00 - 300000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

An experienced leader within the Payments, FX and Liquidity Product Office
Responsible for overseeing product simplification, planning, delivery and execution of our strategic initiatives
Support the development of the Payments, FX and Liquidity product strategy, ensuring Global alignment with Regional relevance
Collaborate with cross-functional teams including sales, technology, operations, risk and compliance to ensure cohesive product delivery, and establish strong relationships with key stakeholders globally
Oversee and track the financial performance of Strategic Investment initiatives across Payments, FX and Liquidity, including delivery scenario analysis
Ensuring all Audit and regulatory commitments are met to the highest standard, with appropriate product level Governance and Control
Develop and maintain internal and external stakeholder relationships, including Corporate and Investment Bank ExFo, third party suppliers and key product clients
Build and lead a high-performing global team, fostering culture of excellence, continuous improvement, and professional growth to achieve strategic objectives and deliver exceptional customer service
Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth
Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals

Job Responsibility

Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth
Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals
Risk and Control: Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions
Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on-time delivery, and alignment with E2E customer expectations and experience. – working with product owners to drive change objectives
Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company’s business goals, financial targets, and strategic vision, driving long-term business success
Data driven decisions: Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer
Customer-Centric Focus: Drive a customer -first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core of the product strategy and decision-making process
Business and financial acumen: Understanding pricing models, costs structures, and ROI to make financially grounded decisions regarding product development

What we offer

Hybrid working
Wellness center equipped with modern amenities, including fitness centres offering a variety of classes and services
Health center provides a range of services, including primary and urgent care, wellness exams, health coaching, and vaccinations
Office features a variety of sophisticated dining options, including a colleague restaurant and a private executive dining room

Fulltime

Remote Team Leader - Sales

You will be in responsible in driving an exceptional customer experience by buil...

Location

India , Hyderabad

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in a customer facing role within contact centre
Minimum 1 year of experience in leading and/or influencing co-workers
Fluent in English (where applicable) and local language is required
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions)
Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams
Deep understanding of the leadership styles needed to balance different needs among co-workers (e.g. high level of creativity, detailed knowledge and clear ways of working)
Good knowledge of change management and understanding of key factors for a successful change initiative
Broad knowledge of the Remote Customer Meeting Point business and the business goals
General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these.

Job Responsibility

Drive an exceptional customer experience by building and leading high performance teams within an assigned area that engage with customers in all remote channels, thus securing long term growth
Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area to identify performance improvement areas in processes and behaviours
Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft-skills in the customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximising business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Fulltime

Senior Manager Dairy Sanitation

We are looking for an experienced Senior Manager to lead our Dairy Sanitation pr...

Location

United States

Salary:

100700.00 - 155100.00 USD / Year

Cencora

Expiration Date

Until further notice

Requirements

Associate’s Degree (A.A.) or equivalent from two-year college or technical school
5 plus years related experience and/or training
or equivalent combination of education and experience
Must be knowledgeable about all aspects of the dairy industry to include parlors, sanitation, sales, and marketing
Understanding of pulsation, milk sensors, and other parlor electronic equipment as well as the sanitation process and how it affects milk quality is required
Must have a valid driver’s license
Position requires 15-35% travel
Core Competencies: Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Job Responsibility

Milk Quality Program: The milk quality program is a value-based program for creating higher value for the dairy, by focusing on the following system. Pro Control Parlor, Sanitation program and sales, water treatment, and the use of Micro’s proprietary technologies assisting the sanitation service and leading the QA team and coordinating those teams. Continue to develop new technologies. Work with manufacturer partners to ensure price integrity
Responsible for working the strategy in developing the Micro Milk Quality Program
Manage and oversee the Dairy Sanitation Quality Assurance team as they work with customers to onboard new customers, maintain current customers, diagnose and resolve issues onsite at customer facilities
Responsible for hiring, training, ensuring team members are following company guidelines and policies, etc
Assist in the search, evaluation and applicability of new profitable Udder Health and C/S products for dairies
Provide consultants with information regarding the value and technical benefits of the Micro Milk Quality management program, including Pro Control Blender, Pro Control Parlor, Dairy Chemical Mixer and other technologies as available
Focus on the application of Micro’s Milk Quality to different diets and detail the opportunities and flexibilities of utilizing the program to improve performance
Collaborate with consulting sanitation specialist in setting up washes with levels through Dairy Chemical Mixer, and Pro Control Parlor
Furnish customer/Service team support for Milk Quality program implementation and continued performance
Interact with leadership, sales, and operation teams to assist in reaching business growth goals. Present technical information to sales & operation teams to increase Company knowledge of opportunities in dairies

What we offer

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Fulltime

Facilities Service Engineer

Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be...

Location

United Kingdom , Hengoed

Salary:

Not provided

Norgine

Expiration Date

Until further notice

Requirements

Oversee daily operation and preventative maintenance of Mechanical Systems such as HVAC, LEVs, Boilers, Water, Gas and Refrigeration Systems
Troubleshoot mechanical issues and implement corrective actions to minimise downtime
Ensure systems consistently operate within validated parameters to support pharmaceutical production
Manage the interface with all departments to promote and work to FEWR system in providing customer satisfaction
Proactively highlighting areas of concern on site that can be planned into the daily works schedule where applicable
Development, implementation and improvement of facilities maintenance SOP’s
Work unsupervised within a pharmaceutical environment to GxP at all times
Manage the planning and delivery of maintenance shutdowns to include cross departmental requirements
Provide upkeep of the HVAC, BEMS and Air Conditioning Units regarding maintenance and repair
Troubleshoots complex mechanical systems. Visually inspects and tests machinery and equipment to detect malfunction and diagnoses problems or repairs machines

Job Responsibility

To be part of a Facilities Team overseeing the day to day operations of the Building and Asset maintenance. The role will be responsible for ensuring the reliable operation, maintenance, and continuous improvement of critical mechanical systems including, but not limited to, HVAC, Local Exhaust Ventilation (LEV), Boilers, Water and Gas/Refrigeration Systems.
This role is vital to maintaining compliance with pharmaceutical industry standards, Good Manufacturing Practice (GMP), and regulatory requirements.
Support Facilities Department in all Mechanical Systems across the site
Ensure the preventative planned and reactive maintenance on facilities equipment is carried out (inc. HVAC, Heating/Cooling Systems, Water Services and Duct Extraction Processes)
Maintain and the Mechanical Maintenance Services to enhance machinery ‘uptime’ through proactive management of internal and external resource
Performing Mechanical installations works throughout the site
Work with other departments where indicated to improve performance and achieve company objectives.
Preparation, Planning and Management of section OPEX budgets through controlled systems and effective reporting
Preparation, Planning and Management of section CAPEX budgets
Plan and implement effective maintenance and repairs where required

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Meeting Place Core Operations Specialist

Job Description

Job Responsibility

Requirements

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