Meeting & Events Sales Coordinator

• Achieve monthly and annual sales targets through strong conversion of enquiries
• Respond to incoming enquiries, prepare tailored proposals and conduct venue show-rounds
• Negotiate pricing, prepare contracts and convert conference and event enquiries into confirmed bookings
• Maintain accurate booking data and client communications within the booking system
• Support pricing strategies, promotions and marketing initiatives alongside the Sales Manager
• Attend networking events, exhibitions and familiarisation trips where appropriate
• Manage a portfolio of regular clients and undertake telesales activity to generate new business
• Build strong client relationships and understand the objectives of each event
• Plan and coordinate event details including catering, room layouts and audio-visual requirements
• Liaise closely with the Operations team to ensure seamless event delivery
• Occasionally attend events to support operational delivery
• Collect and review post-event feedback to continuously improve service standards
• Prepare pro forma invoices and ensure accurate event billing
• Monitor and collect deposits, pre-payments and credit authorisations
• Maintain accurate financial records and ensure timely posting of payments
• Ensure no outstanding debt remains beyond 30 days after events
• Maintain excellent product knowledge of venue facilities and services
• Support the wider events team during large or complex bookings
• Assist with departmental administration and reporting
• Ensure consistently high standards of customer service and professionalism

• Excellent interpersonal and communication skills
• A friendly and professional approach when dealing with clients in person and over the phone
• The ability to remain calm and organised in a busy environment
• Strong negotiation skills and a commercial mindset
• Previous experience in conferences, meetings or events
• Good IT, social media and numeracy skills
• The ability to work independently and manage multiple tasks
• A willingness to learn new skills and contribute to team projects

Experience with audio-visual equipment, bar service or catering operations

• 28 days annual leave including bank holidays (increasing with service)
• Contributory pension scheme: 6% employee contribution with 16% employer contribution
• £3 food allowance per shift for use in catering facilities
• Health cash plan after successful completion of probation
• Interest-free annual travel loan after probation
• Access to the Sage employee benefits scheme