Meeting & Events Operations Supervisor Jobs

International Students House

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

32000.00 GBP / Year

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Job Description:

We are seeking a proactive and hands-on Meetings & Events Operations Supervisor to lead the day-to-day delivery of our event operations. You will liaise directly with clients, coordinate event logistics, supervise the porter team, and ensure exceptional standards across all event spaces. This is a vital, client-facing role that requires strong communication, technical confidence, and a commitment to outstanding service.

Job Responsibility:

Act as the main point of contact for clients on event days, including meet-and-greet and fire safety briefings
Provide operational advice and ensure smooth execution of all events
Coordinate with internal teams and 229 The Venue to support their events
Monitor client satisfaction and address issues promptly
Work closely with catering to ensure accurate and timely hospitality delivery
Build strong client relationships to encourage repeat business
Set up AV, hybrid systems, and technical equipment in line with client requirements
Troubleshoot technical issues and liaise with external AV technicians for complex events
Maintain and store equipment safely, completing regular stock checks
Identify equipment purchasing needs and report these to the Sales Manager
Lead and support Events Porters, providing training, inductions, and ongoing communication
Ensure performance management follows ISH guidelines
Assist with recruitment and ensure team compliance with uniform, PPE, and health & safety standards
Conduct one-to-one meetings with team members alongside the Sales Manager
Assist with setting up rooms and equipment for internal and external clients
Ensure safe manual handling and high standards of cleanliness and presentation
Report defects to Facilities and maintain tidy, secure storage areas
Ensure marketing materials, welcome signs, and H&S information are correctly displayed
Create weekly rotas and manage annual leave requests
Produce accurate daily briefs and setup instructions for the team
Prepare signage, floor plans, and order stock, uniforms, and materials
Maintain accurate equipment stocktakes and verify weekly team hours
Conduct daily site walks to identify H&S, security, or maintenance issues
Keep Standard Operating Procedures up to date
Update the event booking system (Rendezvous) with on-the-day changes
Obtain approval for additional chargeable items
Answer sales calls in the team’s absence and record information accurately
Support the sales team with gathering final event details
Represent the department in Health & Safety meetings and implement resulting actions
Maintain departmental risk assessments and ensure porter training is up to date

Requirements:

Previous experience delivering conferences and events
Experience supervising and training staff
Excellent written and verbal communication skills
Strong relationship-building skills with internal and external stakeholders
Competency with AV and sound equipment
High commitment to customer service and a professional, positive attitude
Ability to remain calm and diplomatic under pressure
Good administrative and IT skills, including Microsoft Office and Excel
Commitment to equality, diversity, and inclusion
Enthusiastic, proactive approach with willingness to learn
Flexibility to work evenings, weekends, and public holidays

Additional Information:

Job Posted:
December 09, 2025

Expiration:
December 18, 2025

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Meeting & Events Operations Supervisor

International Students House

Location:United Kingdom, London

Category:Hospitality and Tourism

Contract Type:Not provided