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We are looking for a Meeting and Events Coordinator to join our fantastic team of friendly and supportive Rapport Ambassadors, based in Canary Wharf. Our client is a luxurious international bank, and you will play a crucial role in creating memorable experiences for our clients and their visitors through using your own initiative and working seamlessly with different departments.
Job Responsibility:
Providing a warm and welcoming experience to all stakeholders, embodying a five-star service approach that enhances satisfaction and fosters positive relationships
Efficiently managing and processing reservations for meeting rooms and events spaces through various channels, including telephone, email, and in-person inquiries
Assisting bookers in navigating our hospitality brochure, providing expert guidance on food and drink selections that align with their event goals
Working closely with the hospitality and kitchen teams to ensure seamless execution of events, from planning to delivery, ensuring all client requirements are met
Liaising with various departments and external service providers to coordinate logistics, equipment, and other resources essential for successful events
Liaising with Executive Assistants to understand and support all business needs
Requirements:
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have passion to deliver excellent guest service in everything that they do
Be creative, organised, and resourceful with a can-do attitude
Be proactive, adaptable, flexible, and with great attention to detail
Have excellent interpersonal, and communication skills, written and verbal
Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
Can work independently and as part of a team
Be able to navigate a fast-paced environment and manage a varied workload effectively
Ideally, have at least one year of customer-facing experience in a similar setting