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As Meeting & Events Sales Coordinator, you will be responsible for promoting and executing all Meetings & Events business within the hotel (including weddings, parties, wakes and conferences) and as an ambassador to the hotel, you will be an expert on all the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner. You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met.
Job Responsibility:
promoting and executing all Meetings & Events business within the hotel (including weddings, parties, wakes and conferences)
being an ambassador to the hotel
being an expert on all the facilities on offer with the ability to advise guests based on their individual needs
recording and processing all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner
working with teammates and liaising with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met
Requirements:
Communication Skills: excellent communication skills to successfully interact with clients, vendors, and hotel staff
ability to communicate effectively in writing and verbally
ability to manage multiple tasks, prioritise responsibilities, and work effectively under pressure
excellent attention to detail
ability to manage budgets and schedules
Customer Service Skills: excellent customer service skills
ability to anticipate client needs, provide excellent service, and resolve issues quickly and effectively
Knowledge of Event Planning: knowledge of event planning, including understanding of logistics, catering, audio-visual equipment, and other details involved in planning and executing successful events
ability to stay up to date with trends in event planning and hospitality
Flexibility: flexible and approachable
ability to think on their feet and quickly come up with solutions to any issues that arise
passion about providing an exceptional guest experience and living through our brand standards
What we offer:
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions