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Meet & Greet Associate

United Kingdom, Grimsby Employment contract 12.71 GBP / Hour · Job Posted June 03, 2026
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Job Description

Due to colleague development, this exciting opportunity to join the Harrison House Access Team as a Meet & Greet Associate has arisen. This is the perfect opportunity for a caring, compassionate and patient individual to directly support individuals presenting to Harrison House, where the Mental Health Access Services are based.

Job Responsibility

  • Greet individuals presenting to Harrison House
  • Collect individuals details (name, address, date of birth, reason for presenting)
  • Provide emotional and practical advice and support
  • Liaise with other teams and professionals
  • Maintain various electronic records
  • Undertake administration duties
  • Implement prevention and de-escalation strategies
  • Ensure upkeep of the Harrison House site
  • Complete mandatory training
  • Update patient records
  • Ensure visitors are processed correctly
  • Maintain secure access
  • Test and log equipment checks
  • Check and restock supplies
  • Uphold health, safety and security standards
  • Receive bi-monthly supervision
  • Support covering periods of absence
  • Provide information and support from available resources
  • Signpost individuals to appropriate teams
  • Ensure refreshments are offered
  • Answer reception telephone
  • Connect individuals with Navigo and external services
  • Adapt communication as needed
  • Uphold professional standards
  • Contribute to Safe Space service
  • Support Section 136 admissions
  • Manage competing priorities
  • Provide excellent patient care
  • Report concerns
  • Comply with training, policies and legislation

Requirements

  • GCSE grade C or equivalent in English
  • GCSE grade C or equivalent in IT or other computing/typing subject
  • Care certificate or willing to work towards this within 3 years
  • At least 2 years work or voluntary experience working in a health care setting
  • At least 1 years work or voluntary experience working with individuals with a mental health diagnosis
  • Can evidence experience of using adaptive communication strategies, both verbal and non-verbal
  • 1 years experience working with challenging behaviours
  • Can evidence knowledge of confidentiality legislation and frameworks
  • Can evidence knowledge of services and frameworks available to meet individuals social needs
  • Can evidence ability to work autonomously and as part of a team
  • Can evidence ability to uphold professional standards in relation to conduct, language and attitude
  • Can evidence effective interpersonal skills, including verbal and non-verbal communication
  • Can evidence ability to work effectively in a non-judgemental manner with a diverse client base, including those with dual diagnosis, complex emotional needs and those presenting with challenging behaviours

Nice to have

  • NVQ level 2 in administration or equivalent
  • Relevant NVQ level 2 in health and/or social care
  • 2 years experience working with individuals experiencing a perceived mental health crisis

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