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Meet & Greet Associate

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Navigo Health and Social Care CIC

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Location:
United Kingdom , Grimsby

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

Due to colleague development, this exciting opportunity to join the Harrison House Access Team as a Meet & Greet Associate has arisen. This is the perfect opportunity for a caring, compassionate and patient individual to directly support individuals presenting to Harrison House, where the Mental Health Access Services are based.

Job Responsibility:

  • Meeting and greeting individuals presenting to Harrison House
  • Gathering information from individuals presenting to Harrison House in a manner that is sensitive and upholds the principles of confidentiality
  • Sharing information with the appropriate Navigo colleagues in a manner that is respectful, sensitive, secure and in accordance with confidentiality principles
  • Communicate respectfully and appropriately with stakeholders verbally, in writing and through other communication methods such as email
  • Undertaking administration duties, including completion of checklists, filing, room bookings, maintaining spreadsheets/databases, testing equipment, safety/security checks, maintaining logs and other records as required
  • Implementing prevention and de-escalation strategies in accordance with Respect training as provided by the organisation
  • Providing emotional support and reassurance to individuals presenting at Harrison House in a manner that is sensitive and supportive, whilst also respectfully maintaining professional boundaries
  • Ensuring the upkeep of the Harrison House site, including general housekeeping and reporting maintenance issues
  • Complete and maintain own mandatory training and convert this into practice
  • Update individuals patient records in accordance with guidelines, legislation and scope of the job role
  • To ensure that visitors are processed correctly, including checking ID, signing-in, issuing badges and ensuring that they are escorted when in staff-only areas where necessary
  • Ensuring that a suitable staff member is always present at the reception
  • Maintaining secure access to the staff only areas
  • Testing and logging equipment checks, including fire safety equipment, blicks (personal alarms), first aid equipment, etc.
  • Checking and restocking supplies, including stationery and supplies within the onsite amenities, such as the reception, cafe and toilet areas
  • Upholding high standards of health, safety and security through effective checks, reporting or otherwise remedying issues, implementing own training, adherence to policies and upholding high personal standards of housekeeping
  • Receive bi-monthly supervision and attend team meetings
  • Support in covering periods of absence on Harrison House reception
  • Provide information and support to individuals presenting to Harrison House from the resources available, whilst ensuring that this does not impede or manifest in assured or clinical/social advice
  • Signpost individuals to appropriate teams in relation to available social interventions
  • Ensuring that individuals at Harrison House are offered refreshments, and process payments for chargeable food/drink items
  • Ensuring that the Harrison House reception telephone is answered within acceptable timeframes
  • Connecting individuals with Navigo and external services, including providing leaflets, contact details, etc.
  • Be adaptive in communication, ensuring that adjustments are made in respect of individuals experiencing a physical, cognitive, learning or other disadvantage
  • Uphold the highest standards of professionalism pertaining to values, attitude, conduct and language, and report any reported/observed shortcomings by anybody in respect of this
  • Contribute to facilitating the Safe Space service or equivalent
  • Support with the processing and supporting of Section 136 (MHA 1983) admissions
  • Manage competing priorities, and seek support where appropriate
  • Provide and role model excellent standards of patient care
  • Report any concerns pertaining to patient care and safeguarding
  • Comply with training, policies and legislation
  • Any other reasonable duty in connection with the work of the Team and as required by the organisation.

Requirements:

  • Can evidence knowledge of confidentiality legislation and frameworks
  • Can evidence knowledge of services and frameworks available to meet individuals social needs
  • GCSE grade C or equivalent in English
  • GCSE grade C or equivalent in IT or other computing/typing subject
  • Care certificate or willing to work towards this within 3 years
  • At least 2 years work or voluntary experience working in a health care setting
  • At least 1 years work or voluntary experience working with individuals with a mental health diagnosis
  • Can evidence experience of using adaptive communication strategies, both verbal and non-verbal
  • 1 years experience working with challenging behaviours
  • Can evidence ability to work autonomously and as part of a team
  • Can evidence ability to uphold professional standards in relation to conduct, language and attitude
  • Can evidence effective interpersonal skills, including verbal and non-verbal communication
  • Can evidence ability to work effectively in a non-judgemental manner with a diverse client base, including those with dual diagnosis, complex emotional needs and those presenting with challenging behaviours

Nice to have:

  • NVQ level 2 in administration or equivalent
  • Relevant NVQ level 2 in health and/or social care
  • 2 years experience working with individuals experiencing a perceived mental health crisis

Additional Information:

Job Posted:
April 24, 2026

Expiration:
April 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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