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MedTech Sales & Service Associate

https://www.baxter.com/ Logo

Baxter

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Location:
United States , East Syracuse

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Category:

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Contract Type:
Employment contract

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Salary:

68000.00 - 85000.00 USD / Year

Job Description:

MedTech Sales & Service Associate role at Baxter is focused on building trust, developing relationships with healthcare providers, providing technical support, and delivering high-quality solutions that improve healthcare outcomes. This position involves extensive travel, technical troubleshooting, and collaboration with cross-functional teams.

Job Responsibility:

  • Successfully complete all required training/learning modules on a timely basis and complete credentialing, such as medical testing in a timely manner
  • Developing and maintaining relationships with healthcare providers, including medical professionals and purchasing decision-makers
  • Understanding the technical specifications, benefits, and features of the medical devices, equipment, or software being sold
  • May perform electronic, hydraulic, and troubleshooting and make recommendations for parts needed to repair medical devices
  • Ability to apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently
  • Conducting product demonstrations and presentations to healthcare providers
  • Providing technical support and guidance to healthcare providers during the fee for service sales process
  • Collaborating with cross-functional teams, including engineers, product managers, and marketing, to ensure alignment with client needs
  • Delivering quotes to healthcare providers
  • Continuously measuring and evaluating the effectiveness of sales strategies and adjusting them as needed
  • Demonstrated success in connecting and building relationships with healthcare providers
  • Able to understand the technical needs of healthcare providers and provide solutions that meet their requirements
  • Work independently as well as in a team environment
  • Work cross collaboratively with SOM, Sales, Service Team and/or the Customer to resolve issues and improve service
  • Ensure team compliance to all company policies and procedures.

Requirements:

  • Bachelor's degree or equivalent experience in a related field such as business, marketing, or healthcare, OR Associate degree or equivalent experience in a related field such as healthcare/clinical, biomedical equipment technology, related field, OR In lieu of degree, 6+ years working with medical devices/FDA regulated products in a hands-on environment required
  • Certifications in sales or healthcare may also be beneficial
  • Technical knowledge of durable medical equipment
  • Experience in a sales role, preferably in the medical technology industry
  • Valid driver’s license and driving record that meets company standards and state requirements
  • Strong technical knowledge of medical devices, equipment, or software
  • Knowledge of the company's products and services, as well as the competition, is essential
  • Ability to close deals and meet fee for service sales targets
  • Knowledge of the healthcare industry, including regulations, trends, and market developments
  • Strong presentation and public speaking skills, including the ability to deliver clear and compelling presentations to clients
  • Strong computer skills, including proficiency in Microsoft Office and CRM software
  • Ability to travel up to 70%
  • Strong ethical standards and a commitment to providing high-quality service to clients
  • Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing
  • Frequently works in environments where biohazards could be present.

Nice to have:

  • Certifications in sales or healthcare may also be beneficial
  • Strong presentation and public speaking skills, including the ability to deliver clear and compelling presentations to clients.
What we offer:
  • Healthcare Insurance
  • 401K
  • Paid Time Off
  • Parental Leave
  • Employee Stock Purchase Plan
  • Medical and dental coverage starting on day one
  • Basic life, accident, short-term and long-term disability insurance
  • Business travel accident insurance
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits including paid holidays and parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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