MedTech Sales & Service Associate

• Successfully complete all required training/learning modules on a timely basis and complete credentialing, such as medical testing in a timely manner
• Developing and maintaining relationships with healthcare providers, including medical professionals and purchasing decision-makers
• Understanding the technical specifications, benefits, and features of the medical devices, equipment, or software being sold
• May performs electronic, hydraulic, and troubleshooting and make recommendations for parts needed to repair of medical devices
• Ability to apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently
• Conducting product demonstrations and presentations to healthcare providers
• Providing technical support and guidance to healthcare providers during the fee for service sales process
• Collaborating with cross-functional teams, including engineers, product managers, and marketing, to ensure alignment with client needs
• Delivering quotes to healthcare providers
• Continuously measuring and evaluating the effectiveness of sales strategies and adjusting them as needed
• Demonstrated success in connecting and building relationships with healthcare providers
• Able to understand the technical needs of healthcare providers and provide solutions that meet their requirements
• Work independently as well as in a team environment
• Work cross collaboratively with SOM, Sales, Service Team and/or the Customer to resolve issues and improve service
• Ensure team compliance to all company policies and procedures

• Bachelor's degree or equivalent experience in a related field such as business, marketing, or healthcare
• OR Associate degree or equivalent experience in a related field such as healthcare/clinical, biomedical equipment technology, related field
• OR In lieu of degree, 6+ years working with medical devices/FDA regulated products in a hands-on environment required
• Certifications in sales or healthcare may also be beneficial
• Technical knowledge of durable medical equipment
• Experience in a sales role, preferably in the medical technology industry
• Valid driver’s license and driving record that meets company standards and state requirements
• Strong technical knowledge of medical devices, equipment, or software
• Knowledge of the company's products and services, as well as the competition, is essential
• Ability to close deals and meet fee for service sales targets
• Knowledge of the healthcare industry, including regulations, trends, and market developments
• Strong presentation and public speaking skills, including the ability to deliver clear and compelling presentations to clients
• Strong computer skills, including proficiency in Microsoft Office and CRM software
• Ability to travel up to 70%
• Strong ethical standards and a commitment to providing high-quality service to clients
• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing
• Gloves supplied include both latex and non-latex materials
• Frequently works in environments where biohazards could be present, i.e., Hospitals, Service Centers, and Depots
• Must align with Baxter infection control policies

Certifications in sales or healthcare may also be beneficial

• Healthcare Insurance
• 401K
• Paid Time Off
• Parental Leave
• Employee Stock Purchase Plan