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Medicines Team Assistant

Downend Health Group

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Location:
United Kingdom , Bristol

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking to recruit an enthusiastic and motivated Medicines Team Assistant for up to 37.5 hours per week, to join our forward-thinking Practice. The successful candidate will work within our multidisciplinary Medicines Management Team to provide an efficient, helpful and courteous prescription service to all patients within the Practice, ensuring that their needs are met.

Job Responsibility:

  • Liaising with the Medicines Team Manager concerning organisation of work
  • Reviewing and processing repeat prescription requests, closely following protocols
  • Developing a sound knowledge of the electronic prescribing services for the practice
  • Dealing appropriately with medicine queries from patients/pharmacists/care homes
  • Responsible for adding new medicines from discharge summaries and outpatient clinic letters
  • Issuing prescriptions for blister packs, dossette boxes, appliance items
  • Supporting the clinical prescribers in the organisation of medication reviews, blood test monitoring, blood pressure recording etc
  • The involvement in planning, co-ordinating and monitoring of team activities to ensure efficient services to patients and support to clinical staff
  • Participation in the development and implementation of new policies, procedures and protocols to improve practice organisation and the provision of services to patients
  • Ensuring high levels of attention to detail and accuracy with regards to completion of all necessary documentation associated with the role
  • Maintaining effective liaison with other staff and/or agencies concerned with patient care, and with all other disciplines within the practice, with appropriate regard to confidentiality
  • Working cooperatively within teams and respect the skills, expertise and contributions of your colleagues
  • Implementing effective communication and co-operation between doctors, staff and other members of the Primary Healthcare Team
  • The collection of data, preparation of reports and undertaking research as required
  • The efficient use and progressive development of IT to maximise its potential and support in practice activity
  • Ensuring the rules of GDPR, Caldicott, Freedom of Information Act and those issued by the NHS and CCG are understood and fully implemented
  • Supporting in the planning and co-ordination of practice targets including work streams such as Quality and Outcomes Framework (QOF), Enhanced Services, Care Quality Commission (CQC) etc
  • You deliver care based on the best available evidence or best practice
  • You keep your skills and knowledge up-to-date by taking part in appropriate learning activities that maintain and develop your competence and performance
  • You demonstrate a personal and professional commitment to equality and diversity
  • Ensuring an excellent patient experience including outstanding customer service, clear and concise information and education
  • Ensuring that prescription requests and enquiries from patients are dealt with efficiently and effectively and in a timely manner
  • Ensuring enquiries and complaints from patients are dealt with efficiently and effectively and in a timely manner
  • Planning, development and implementation of systems and procedures for patient advice and information

Requirements:

  • Demonstrable commitment to professional development
  • Demonstrable experience of working in a public environment
  • Demonstrable experience of working with an integrated multi-skilled team
  • Demonstrable experience of working as part of a team
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to work without direct supervision and determine own workload priorities and those of others in the team
  • Ability to use own judgement, resourcefulness and common sense
  • Pleasant and articulate
  • Able to work under pressure
  • Ability to multi-task, especially under pressure
  • Ability to stay calm under all circumstances
  • Able to work in a constantly changing environment

Nice to have:

  • Experience of working in Primary Care/Pharmacy
  • Experience of using EMIS Web
  • Experience of Docman
  • Understanding and experience of Primary Care planning and management
  • Experience of prescription processes
What we offer:
  • Flexibility in working patterns
  • Social gatherings
  • Sweepstakes on sporting events
  • Monthly reward scheme

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 05, 2026

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