Medicare Member Advocate

• Engage with members to support them in understanding and getting the most value from their Medicare plan
• Apply problem solving skills while collaborating with internal colleagues and external entities to bring complex issues to resolution
• Drive member engagement and retention by delivering a positive member experience
• Define and track program success measures, identify trends, and participate in designing and implementing solutions
• Conduct audit and monitoring activities as part of service oversight
• Prepare and deliver training topics for the market team
• Provide accurate, timely and insightful analysis in response to ad hoc requests
• Participate in member outreach to drive plan performance
• Support community development, member education, and other activities

• 2 years Medicare Insurance related work experience
• 2 years customer service work experience
• Proven communication skills both written and verbal
• Experience with live and video presentations

Associates degree or equivalent experience

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access