Medicare Field Sales Representative

• Acquisition of new members via engagement in community event activity to generate leads and referrals
• Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
• Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
• Cross selling ancillary products as well as any other applicable products to existing members
• Retention of existing members
• Maintaining knowledge levels with respect to CMS and states regulations
• Ability to multitask, and effectively use computer while interacting with prospects and members via phone
• Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
• Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan
• Contacting prospective members within the time limit outlined in the annual performance plan
• Achieving the member retention rate as outlined in the annual performance plan
• Highest levels of member satisfaction as measured by various member surveys and member retention rate
• Expert level understanding of products, services, and processes offered by the company

• Life & Health insurance license is required
• Bilingual (Spanish or Creole or both)
• Prior sales experience
• Active use of computer for carrying out daily job activities
• Ability to multi-task while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude
• Adaptable to high pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become successful entrepreneur
• High level of computer proficiency including, but not limited to, Microsoft Office package
• Ability to pass on an annual basis: American Health Insurance Plans (AHIP)
• Continued Education (CE’s)
• Product Certification
• Required Security and Compliance
• Client/Carrier Certifications
• Any required CMS Certifications

Prior Medicare sales experience

• Affordable medical plan options
• a 401(k) plan (including matching company contributions)
• an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility