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Eucalyptus Logo Eucalyptus · IT - Software Development

Medical Support Associate

Philippines, Manila Employment contract · Job Posted May 27, 2026
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Job Responsibility

  • Provide medical support to patients with a range of conditions, primarily via email
  • Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate
  • Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards
  • Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects
  • Initiate communication-based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence
  • Provide internal support for medical support initiatives that focus on access and success of patient treatment plans
  • Proactive Outreach to Patients: Engage in activities aimed at supporting patients' adherence to treatment plans through proactive communication
  • GP Letters: Prepare and manage communication with general practitioners to support patient care
  • Pharmacy Communications: Coordinate with pharmacies to ensure accurate and timely medication delivery and information exchange
  • 4-Month and 8-Month Reviews: Conduct regular reviews of patient progress and treatment plans to ensure continued adherence and effectiveness under the guidance from the Sydney medical team
  • Share patient insights with the clinical services team and wider business
  • Share patient feedback: Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement

Requirements

  • A Doctor of Medicine, Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
  • Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
  • Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
  • Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision

Nice to have

  • Triaging in a clinic or emergency setting
  • Previous work experience in tele-health
  • Passion for weight loss, skincare, sexual health or fertility

What we offer

  • Sick leave
  • Maternal/paternal leave
  • Compassionate leave
  • Vacation leave
  • Personal health days leave and budget
  • Health insurance with coverage of up to two dependents
  • Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
  • 13th month pay
  • Transportation allowance
  • Annual professional development budget
  • Additional leave credits
  • Mentors and buddies
  • Regular performance and pay reviews
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