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Eucalyptus Logo Eucalyptus · Customer Service

Medical Support Associate

Philippines, Manila · Job Posted May 27, 2026
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Job Description

The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.

Job Responsibility

  • Provide medical support to patients with a range of conditions, primarily via email
  • Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate
  • Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards
  • Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects
  • Initiate communication-based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence
  • Provide internal support for medical support initiatives that focus on access and success of patient treatment plans: Proactive Outreach to Patients
  • GP Letters
  • Pharmacy Communications
  • 4-Month and 8-Month Reviews
  • Share patient insights with the clinical services team and wider business

Requirements

  • Doctor of Medicine, Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
  • Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
  • Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
  • Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision

Nice to have

  • Triaging in a clinic or emergency setting
  • Previous work experience in tele-health
  • Passion for weight loss, skincare, sexual health or fertility

What we offer

  • Sick leave
  • Maternal/paternal leave
  • Compassionate leave
  • Vacation leave
  • Personal health days leave and budget
  • Health insurance
  • Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF)
  • 13th month pay
  • Transportation allowance
  • Annual professional development budget
  • Additional leave credits
  • Mentors and buddies
  • Regular performance and pay reviews
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