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As our Medical Support Assistant (MSA) at our CHI Immanuel PMR Clinic, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs. Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations.
Job Responsibility:
Assists with general patient care following established clinic workflows
Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires
Collects and prepares ordered specimens for laboratory analysis
Cleans and sterilizes instruments
Ensures patient exam rooms are stocked, clean, and orderly
Escalates non-routine issues, questions and/or concerns timely and appropriately
Requirements:
Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program, upon hire
Successful completion of State Health Department approved Emergency Medical Responder (EMR) training program, upon hire
Basic Life Support - CPR, upon hire
What we offer:
medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
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