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Our client, a growing healthcare supply organization, is seeking a Medical Supply Supervisor to oversee daily order processing and administrative workflows within a fast‑moving medical supply operation. In this dual player and coach role, you’ll guide a team managing high‑volume equipment and documentation requests while jumping in to resolve escalations and keep production on track.
Job Responsibility
supervising a team handling medical supply orders and administrative workflows
coordinating daily staffing and workload to meet turnaround expectations
managing escalations involving complex orders, documentation issues, or equipment concerns
monitoring productivity and quality metrics to ensure compliance with internal and payer standards
training and coaching team members while supporting continuous workflow improvements
maintaining accurate records and collaborating closely with clinical, billing, logistics, and intake partners
Requirements
3+ years of experience in medical supply, DME, or related healthcare operations
prior experience leading or supervising in a high‑volume administrative or service setting
strong organizational and workflow management ability
excellent communication and team‑leadership skills
high attention to detail with comfort balancing task work and leadership responsibilities
the ability to operate effectively in a fast‑paced, deadline‑driven environment
What we offer
solid benefits
on‑site parking
flexibility to work from multiple office locations across Greater Boston, Central and Western Massachusetts, and Rhode Island