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Medical Social Worker

United States, Chicago 51256.00 - 111351.00 USD / Year · Job Posted April 24, 2026
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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Proactively support our highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person visits.
  • Partner with the patient and their support persons (if necessary) to identify goals, increase engagement in their healthcare, address barriers, and drive the execution of their care plan.
  • Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient's healthcare and psychosocial needs are met.
  • Navigate patient insurance benefits in collaboration with the Patient Relations Manager (PRM) to ensure mindful utilization and maximization of plan benefits
  • Provide both longitudinal and episodic comprehensive care coordination with the ultimate goal of empowering patients to independently manage their health conditions and have increased quality of life.
  • Educate patients on supportive care options (including advance care planning and end-of-life care) and provide goals of care counseling, support, and advocacy at all stages of the patient journey.
  • Provide psychoeducation to patients and families surrounding life stage and disease-specific issues, including dementia, adjustment to illness, aging, caregiver support, etc.
  • Meet with care teams to collaborate and generate creative solutions to patient issues, and spearhead intervention in situations with complex psychosocial dynamics.
  • Complete concise and comprehensive documentation on time to ensure that all care team members have visibility into the status of MSW interventions
  • Partner with Community Health Workers and provide clinical guidance and consultation regarding complex patient needs to these team members.
  • Respond to crises and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
  • Other duties as assigned.

Requirements

  • Master of Social Work degree required from a school of social work accredited by the Council on Social Work Education (CSWE)
  • Minimally licensed in the state where OSH Center is located
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • Proficient computer skills (including Microsoft, GSuite, and electronic medical records)
  • US work authorization

Nice to have

  • Prior experience with complex care coordination and/or population healthcare management
  • Familiarity with using metrics and data to guide practice and drive outcomes
  • Minimum one year of medical social work experience in a healthcare environment, preferably within the last two years
  • Experience working on a multidisciplinary team of other healthcare providers

What we offer

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus, commission or short-term incentive program

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