Medical Social Worker, CVS Health

CVS Health

Location:
United States, Raleigh

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

46597.00 - 101228.00 USD / Year

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Job Description:

The medical social worker will provide assessments, advocacy, and comprehensive care coordination services for high-risk patients and caregivers to improve their health and reduce hospitalizations. Responsibilities include telephonic check-ins, in-person visits, educating patients, providing psychoeducation, and navigating insurance benefits alongside the care team.

Job Responsibility:

Proactively support our highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person visits
Partner with the patient and their support persons (if necessary) to identify goals, increase engagement in their healthcare, address barriers, and drive the execution of their care plan
Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient’s healthcare and psychosocial needs are met
Navigate patient insurance benefits in collaboration with the Patient Relations Manager (PRM) to ensure mindful utilization and maximization of plan benefits
Provide both longitudinal and episodic comprehensive care coordination with the ultimate goal of empowering patients to independently manage their health conditions and have increased quality of life
Educate patients on supportive care options (including advance care planning and end-of-life care) and provide goals of care counseling, support, and advocacy at all stages of the patient journey
Provide psychoeducation to patients and families surrounding life stage and disease-specific issues, including dementia, adjustment to illness, aging, caregiver support, etc
Meet with care teams to collaborate and generate creative solutions to patient issues, and spearhead intervention in situations with complex psychosocial dynamics
Complete concise and comprehensive documentation on time to ensure that all care team members have visibility into the status of MSW interventions
Partner with Community Health Workers and provide clinical guidance and consultation regarding complex patient needs to these team members
Respond to crises and urgent needs with the keen ability to prioritize work, triage situations, and multitask
Other duties as assigned

Requirements:

Master of Social Work degree required from a school of social work accredited by the Council on Social Work Education (CSWE)
Minimally licensed in the state where OSH Center is located
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
Proficient computer skills (including Microsoft, GSuite, and electronic medical records)
US work authorization

Nice to have:

Prior experience with complex care coordination and/or population healthcare management
Familiarity with using metrics and data to guide practice and drive outcomes
Minimum one year of medical social work experience in a healthcare environment, preferably within the last two years
Experience working on a multidisciplinary team of other healthcare providers

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
May 24, 2025

Expiration:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Medical Social Worker