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Medical Services Coordinator Senior

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One Call

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

19.04 - 28.56 USD / Hour
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Job Description:

The Medical Service Coordinator serves as primary contact for coordination of medical services and patient care and will address and resolve simple to complex inquiries with clients, patients, and providers. The Medical Service Coordinator may serve as mentor/coach to less experienced colleagues to assist in elevating their skills. This position may be asked to perform other administrative duties such as running and interpreting reports, billing responsibilities, and any other administrative duties, as requested.

Job Responsibility:

  • Serve as primary contact for coordination of medical services and patient care
  • Address and resolve simple to complex inquiries with clients, patients, and providers
  • Serve as mentor/coach to less experienced colleagues
  • Perform administrative duties such as running and interpreting reports, billing responsibilities
  • Work independently to address routine and complex client inquiries
  • Effectively resolve client escalations
  • Play lead role in resolving low-moderate level escalations
  • Use root cause analysis methods to identify and resolve the client’s underlying needs
  • Provide prompt, accurate and clear information to clients
  • Identify, communicate and implement best practice and solutions to improve the client experience
  • Mentor client care colleagues
  • Perform extensive research, analyze, and provide resolutions to low-moderate inquiries
  • Organize time and workload
  • Provide detail for any system/client notes
  • Ability to run reports, interpret data, and provide action items
  • Meet or exceed KPIs
  • Navigate multiple software systems
  • Demonstrates an understanding of HIPAA and other regulatory requirements

Requirements:

  • 2 years of post-high school education or 3+ years of experience is required
  • Associate or Bachelor’s degree is preferable, or the equivalent combination of education, training, and work experience
  • Knowledge of the company’s products, services and business operations to enable resolution of inquiries
  • Proficient customer service skills
  • Proficient verbal and written communication skills
  • Proficient level computer navigation and operation skills
  • Demonstrates highly proficient people skills and empathy when taking care of clients
  • Ability to work both independently and in a team environment
  • Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
What we offer:
  • Remote Work: We are a remote-first company
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
  • 401(k) matching program
  • company-paid life insurance and short and long-term disability coverage
  • Supportive Services: Colleague Assistance Program that provides free counseling and financial services
  • One Call Foundation provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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