Medical Services Coordinator I Job at One Call

Medical Services Coordinator I

One Call

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.50 - 25.35 USD / Hour

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Job Description:

Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Job Responsibility:

Serve as primary contact for coordination of medical services and patient care
Address and resolve simple to complex inquiries with clients, patients, and providers
May serve as mentor/coach to less experienced colleagues
May perform other administrative duties such as running and interpreting reports, billing responsibilities
Works independently to address routine and complex client inquiries
Effectively resolve client escalations with latitude for independent judgment
Play lead role in resolving low-moderate level escalations for best client outcomes
Use root cause analysis methods to identify and resolve the client’s underlying needs
Consistently demonstrates all of the seven qualities of exceptional care in serving clients (friendliness, empathy, empowerment, accountability, knowledge, resilience fairness and providing “plus 1” service)
Provide prompt, accurate and clear information to clients
Identifies, communicates and implements best practice and solutions to improve the client experience
Mentor client care colleagues on approaches to effectively handle client interactions
Perform extensive research, analyze, and provide resolutions to low-moderate inquiries
Organize time and workload to ensure follow up on items is done timely
Provide detail for any system/client notes that reduces the need for clarification
Ability to run reports, interpret data, and provide action items
Meet or exceed KPIs established for your role
Navigate multiple software systems as appropriate to document and/or obtain information for inquiries
Demonstrates an understanding of HIPAA and other regulatory requirements and applies it to daily work interactions

Requirements:

2 years of post-high school education or 3+ years of experience is required
Associate or Bachelor’s degree is preferable, or the equivalent combination of education, training, and work experience
Knowledge of the company’s products, services and business operations to enable resolution of inquiries
Proficient customer service skills that build the highest levels of client satisfaction
Proficient verbal and written communication skills
Proficient level computer navigation and operation skills
Demonstrates highly proficient people skills and empathy when taking care of clients
Ability to work both independently and in a team environment
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Ability to work both independently and in a team environment
Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together

What we offer:

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
company-paid life insurance and short and long-term disability coverage
Supportive Services: Colleague Assistance Program that provides free counseling and financial services
One Call Foundation provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
April 01, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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Job Link Share:

Medical Services Coordinator I

One Call

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 01, 2026

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Medical Services Coordinator I

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Location:United States

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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