Medical Secretary

• Provide exceptional customer service, greeting guests and patients warmly and professionally, and answering the door and utilizing the electronic door release system
• Manage a high volume of incoming calls, answering phones promptly, directing calls appropriately, and taking detailed messages
• Process and distribute incoming and outgoing mail, including patient mail, and handle UPS/FedEx package deliveries
• Maintain and update the on-call list via email distribution, ensuring accurate and timely communication
• Utilize Excel spreadsheets for various administrative tasks, including data entry and report generation
• Prescreen calls, specifically focusing on following up with patients 7 days post-admission for check-ins
• Receive and process patient-related information from the hospice department, accurately scanning and filing documents

• HS Diploma/GED Required
• Requires up to 3 years relevant experience (in a healthcare setting a plus)
• Proficiency in Microsoft Office Suite
• Must have experience in the Jabber phone system
• EMR: Cerner, NetSmart (preferred but not required)
• Must be able to deescalate difficult calls

EMR: Cerner, NetSmart

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan