Medical secretary

• Manage phone calls and enquiries, providing a friendly first point of contact
• Process new patient referrals and maintain up-to-date Encompass work queues (waiting lists, DNAs, reviews)
• Support the preparation and formatting of correspondence through Encompass or MedSpeech, and send electronic messages as required
• Maintain consultant and team caseloads and update patient information systems
• Produce reports and statistics for audits and management review
• Coordinate clinical diaries, clinic bookings, cancellations, and outcomes
• Book interpreters, manage stock using eProcurement, and handle mail and medical record requests
• Provide administrative cover at reception and support colleagues during annual leave or sickness absence
• Attend team meetings, contribute to continuous service improvement, and uphold NHS values in all interactions
• Occasionally minute meetings, coordinate patient transport, assist with Mental Health Officer (MHO) forms, and support data cleansing and archiving projects

• Highly organised
• Proactive
• Passionate about supporting patient care behind the scenes
• Enthusiastic
• Detail-oriented
• Confident using IT systems
• Enjoy working in a team environment
• Balancing multiple priorities
• Experience in healthcare administration or knowledge of NHS systems would be an advantage

Experience in healthcare administration or knowledge of NHS systems

• Paid holidays
• Pension