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Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Medical secretary

United Kingdom, Newtownards 12.75 GBP / Hour · Job Posted February 13, 2026
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Job Description

Join Our NHS Administration Team. As a key member of our admin team, you'll play a vital role in keeping our systems and services running smoothly. Working closely with clinicians and colleagues, you'll help manage patient information, appointments, correspondence, and essential administrative processes that ensure patients receive high-quality care efficiently and safely.

Job Responsibility

  • Manage phone calls and enquiries, providing a friendly first point of contact
  • Process new patient referrals and maintain up-to-date Encompass work queues (waiting lists, DNAs, reviews)
  • Support the preparation and formatting of correspondence through Encompass or MedSpeech, and send electronic messages as required
  • Maintain consultant and team caseloads and update patient information systems
  • Produce reports and statistics for audits and management review
  • Coordinate clinical diaries, clinic bookings, cancellations, and outcomes
  • Book interpreters, manage stock using eProcurement, and handle mail and medical record requests
  • Provide administrative cover at reception and support colleagues during annual leave or sickness absence
  • Attend team meetings, contribute to continuous service improvement, and uphold NHS values in all interactions
  • Occasionally minute meetings, coordinate patient transport, assist with Mental Health Officer (MHO) forms, and support data cleansing and archiving projects

Requirements

  • Highly organised
  • Proactive
  • Passionate about supporting patient care behind the scenes
  • Enthusiastic
  • Detail-oriented
  • Confident using IT systems
  • Enjoy working in a team environment
  • Balancing multiple priorities
  • Experience in healthcare administration or knowledge of NHS systems would be an advantage

Nice to have

Experience in healthcare administration or knowledge of NHS systems

What we offer

  • Paid holidays
  • Pension
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