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Robert Half Logo Robert Half · Office Administration

Medical Secretary

United States, New Haven · Job Posted March 25, 2026
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Job Description

Are you a customer-oriented professional with strong technology skills seeking a dynamic role in a clinical setting? We are seeking a Clinical Secretary to join our healthcare team, where you will play a key role in supporting daily patient and provider operations. This is an excellent opportunity for candidates with healthcare administrative experience, a knack for multitasking, and a passion for delivering excellent service.

Job Responsibility

  • Serve as the first point of contact for patients, providing warm, professional, and responsive customer service
  • Schedule appointments and manage patient information using EPIC or similar EMR systems
  • Answer and triage phone calls, using effective listening and professional telephone etiquette
  • Accurately process and direct inquiries from patients, providers, and staff
  • Coordinate administrative tasks, ensuring timeliness and accuracy in a fast-paced environment
  • Uphold confidentiality and follow clinic protocols at all times

Requirements

  • At least 3 years of experience as a Medical Secretary or in a similar role
  • Proficiency in electronic medical record systems such as MEDENT, Epic EMR, or similar platforms
  • Strong communication skills, including the ability to interact professionally with diverse populations
  • Knowledge of basic medical terminology and office procedures
  • Experience in medical billing and scheduling processes
  • Ability to multitask and prioritize effectively in fast-paced environments
  • Familiarity with Microsoft Excel and other basic office software tools

Nice to have

  • Spanish language proficiency
  • Knowledge of medical terminology and previous experience in a medical office or high-volume call center
  • Spanish-speaking (bilingual) skills
  • Familiarity with Microsoft Excel and experience with multi-line telephone systems
  • Experience in specialty clinical environments such as oncology, cardiology, or dermatology, with exposure to specialized EPIC modules
  • Demonstrated flexibility and ability to adapt to changing work demands

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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