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Medical Scheduler

United States, Shelby Township · Job Posted June 10, 2026
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Job Description

We are looking for a Medical Scheduler to support patient access and appointment coordination for a healthcare organization in Shelby Township, Michigan. This Contract to permanent position is ideal for someone who can balance patient service, scheduling accuracy, and insurance-related administrative tasks in a fast-paced medical setting. The person in this role will help ensure patients receive timely guidance, complete registration information, and clear communication regarding upcoming visits and coverage requirements.

Job Responsibility

  • Gather and confirm patient demographic, financial, and insurance details to support registration, billing, and payer compliance requirements
  • Coordinate new, changed, and canceled appointments within the scheduling system while maintaining accuracy and efficiency
  • Review pre-registration information, document required details, and ensure records are complete for upcoming visits
  • Conduct insurance eligibility checks in real time and explain authorization, referral, and pre-certification needs to patients when applicable
  • Contact patients to confirm appointments and share visit instructions, including any preparation steps required before service
  • Manage incoming and outgoing calls with a courteous, service-focused approach that promotes patient satisfaction and access to care
  • Maintain courteous, effective interactions with patients, staff, and external contacts in alignment with departmental service expectations
  • Support additional administrative or scheduling-related duties as needed to meet operational demands

Requirements

  • At least 2 years of experience in a medical office, patient scheduling, or healthcare administrative environment
  • Background working with third-party insurance, managed care plans, and medical terminology
  • Familiarity with coding references such as ICD-10 and related healthcare documentation standards
  • Proficiency with Microsoft Office applications and experience using electronic scheduling, registration, or eligibility verification systems
  • Ability to manage multiple tasks efficiently and adapt to changing priorities in a busy healthcare setting
  • Strong analytical and problem-solving skills with the ability to review and interpret detailed information accurately
  • Clear verbal and written communication skills with a patient-centered, detail-oriented approach
  • Ability to work independently while also collaborating effectively with internal teams and external stakeholders

What we offer

  • medical, vision, dental, life and disability insurance
  • 401(k) plan

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