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We are looking for a Medical Scheduler to support patient access and appointment coordination for a healthcare organization in Shelby Township, Michigan. This Contract to permanent position is ideal for someone who can balance patient service, scheduling accuracy, and insurance-related administrative tasks in a fast-paced medical setting. The person in this role will help ensure patients receive timely guidance, complete registration information, and clear communication regarding upcoming visits and coverage requirements.
Job Responsibility
Gather and confirm patient demographic, financial, and insurance details to support registration, billing, and payer compliance requirements
Coordinate new, changed, and canceled appointments within the scheduling system while maintaining accuracy and efficiency
Review pre-registration information, document required details, and ensure records are complete for upcoming visits
Conduct insurance eligibility checks in real time and explain authorization, referral, and pre-certification needs to patients when applicable
Contact patients to confirm appointments and share visit instructions, including any preparation steps required before service
Manage incoming and outgoing calls with a courteous, service-focused approach that promotes patient satisfaction and access to care
Maintain courteous, effective interactions with patients, staff, and external contacts in alignment with departmental service expectations
Support additional administrative or scheduling-related duties as needed to meet operational demands
Requirements
At least 2 years of experience in a medical office, patient scheduling, or healthcare administrative environment
Background working with third-party insurance, managed care plans, and medical terminology
Familiarity with coding references such as ICD-10 and related healthcare documentation standards
Proficiency with Microsoft Office applications and experience using electronic scheduling, registration, or eligibility verification systems
Ability to manage multiple tasks efficiently and adapt to changing priorities in a busy healthcare setting
Strong analytical and problem-solving skills with the ability to review and interpret detailed information accurately
Clear verbal and written communication skills with a patient-centered, detail-oriented approach
Ability to work independently while also collaborating effectively with internal teams and external stakeholders
What we offer
medical, vision, dental, life and disability insurance