Medical Scheduler Job at Robert Half (Shelby Township)

Job Description

We are looking for a detail-oriented Medical Scheduler to support patient access operations in Michigan. This contract-to-permanent opportunity is ideal for someone who can balance accuracy, strong communication, and a service mindset while helping patients navigate scheduling and insurance-related questions. In this role, you will manage appointment activity, gather and confirm patient information, and provide clear guidance to ensure a smooth experience from first contact through pre-registration.

Job Responsibility

Coordinate new, changed, and canceled appointments through the healthcare scheduling platform while keeping records current and accurate
Collect and confirm patient demographic, coverage, and financial details to support registration, billing, and payer requirements
Review pre-registration information for completeness, document updates promptly, and scan required materials into the appropriate systems
Perform live insurance eligibility checks, interpret payer responses, and explain authorization, referral, and pre-certification needs to patients
Place and receive calls to confirm visits, share preparation instructions, and improve patient access to services through responsive communication
Deliver courteous, attentive support during every patient interaction while following departmental service and service quality standards
Maintain accurate notes and records related to scheduling activity, insurance verification, and patient communications
Assist with additional administrative or patient access duties as needed to support daily operations

Requirements

At least 2 years of experience in a medical office, scheduling environment, or patient access role involving third-party insurance and managed care
Familiarity with medical terminology and diagnostic or procedural coding concepts used in healthcare settings
Working knowledge of Microsoft Office applications, Windows-based systems, and electronic scheduling or registration platforms such as Cerner or similar tools
Ability to verify insurance coverage through payer portals and eligibility systems while accurately interpreting the information returned
Strong multitasking, problem-solving, and critical thinking skills in a fast-paced environment with shifting priorities
Clear verbal and written communication skills with a patient-focused, detail-oriented approach to internal and external customer interactions
Ability to work independently while remaining collaborative, composed, and service-oriented in day-to-day operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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