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Randstad Logo Randstad · Public Sector

Medical Review Officer

Australia, Ringwood, Victoria · Job Posted April 16, 2026

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Job Description

Are you a detail-oriented professional with a knack for interpreting complex information? We are looking for a Medical Review Officer to join a dedicated team focused on road safety and community wellbeing. In this vital role, you will be responsible for reviewing medical cases and making critical fitness-to-drive decisions. You’ll balance legislative requirements with a human-centric approach, ensuring that every decision is fair, consistent, and helps keep our roads safe.

Job Responsibility

  • Case Management: Reviewing and resolving medical review cases with high accuracy, ensuring compliance with legislative guidelines and internal policies
  • Clinical Interpretation: Assessing complex health information and documentation to provide clear, actionable advice to stakeholders
  • Logistics & Coordination: Supporting the "on-the-road" team by scheduling driving tests across Victoria—managing everything from travel logistics and accommodation to interpreter services
  • Communication: Crafting clear, empathetic, and professional correspondence for customers, making complex decisions easy to understand
  • Continuous Improvement: Identifying ways to sharpen our processes and enhance the service we provide to the Victorian community

Requirements

  • Sound Judgement: The ability to make evidence-based decisions within a legislative framework
  • Exceptional Literacy: Skills in interpreting medical jargon and translating it into plain English
  • Organizational Flair: A talent for logistics and coordinating schedules across multiple regions
  • Attention to Detail: A commitment to maintaining accurate records in high-stakes environments
  • Customer Focus: A professional and supportive approach to communicating with diverse stakeholders
  • 2 years experience
  • Skills: Analytical, Compliance, Judgement, Logistics, Transcription, Coordination, Communication, Accuracy, Adaptability
  • Qualifications: Clinical Interpretation, Administrative Law & Compliance, High-Level Coordination, Allied Health, Certificate IV in Government/Regulatory Compliance
  • Education: Secondary School/High School

What we offer

  • A dedicated point of contact
  • Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers
  • Exclusive access to roles
  • Three pay runs per week, ensuring you are always paid within the week
  • Access to professional development programs, events, and coaching
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