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Comfort Medical, a wholly owned subsidiary of Coloplast, has an exciting opportunity for Medical Records Specialist to join our growing team! This role is responsible for interacting with medical facilities and providers’ offices in an effort to collect medical record documentation; management of medical files, and scanning them into the database. We are seeking candidates based in or near Coral Springs, FL or Minneapolis, MN. Although this position is primarily remote, the selected candidate must be able to attend in-person training sessions at the office as needed.
Job Responsibility
Interact with medical facilities and providers’ offices to collect medical record documentation
Management of medical files and scanning them into the database
Organize and maintain customer medical records by collecting pertinent information and uploading leads into the database
Review each medical record for missing documentation
Check physician’s notes for appropriate diagnosis
Verify correct person has signed all paperwork
Ensure correction of deficient documentation and documentation requiring signature are received and filed in required time frame
Call referral sources to obtain corrected, deficient or missing documentation
Ensure accuracy of components within files and scanning into system
Collect verbal orders, written copy of verbal order, and authenticated doctor’s order prior to billing
Identify and overcome objectives to resolve complaints and ensure customer retention and satisfaction
Identify and report errors and quality deficiencies to manager
Fulfill requests by clarifying desired information
Complete transactions
Forward requests when applicable
Maintain customer records by entering information accurately
Keep equipment operational by following procedures
Report equipment malfunctions
Update job knowledge by participating in educational opportunities
Enhance organization’s reputation by accepting ownership for accomplishing new and different requests
Contribute ideas to resolve problems and improve productivity
Communicate effectively with teammates
Remain knowledgeable of Medicare policies and federal/state regulations
Assist with shipping and other duties as required
Engage in overtime if high performer
Requirements
High school diploma or equivalent experience
English/Spanish bilingual preferred
Clerical skills including proficiency with data entry and computers programs
Willingness to engage in telephone direct sales
Ability to take initiative and work independently
Call center experience is desired as position entails a high amount of customer interaction over the phone.
What we offer
Comprehensive medical, dental, and vision insurance plans
Access to company sponsored wellness programs and mental health resources
Paid leave of absence for qualifying events
Generous paid parental leave
Competitive 401(k) plan with company match that vests immediately
Financial planning services
Corporate discount programs
Generous paid time off
Flexible work hours
Flexible work arrangement options
Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement
Recognition programs celebrating achievements (peer recognition, bonuses, awards, special events)