Medical Records Specialist, CVS Health

CVS Health

Location:
United States, Chicago

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

The Medical Records Specialist is a vital member of the Patient Experience & Service Operations (PXSO) team at Oak Street Health. This role champions the organization's mission to rebuild healthcare as it should be by improving care coordination through medical records retrieval. The Medical Records Specialist ensures timely and effective retrieval of medical records from previous physicians and for referral appointments as an essential aspect of ensuring continuity of care for Oak Street Health patients.

Job Responsibility:

Access master list of outstanding records requests daily and track status of all requests
Retrieve medical records by following standard procedures
Upload medical records to patient charts within the Electronic Medical Record (EMR) by following established routing procedures
Maintain patient confidence by keeping patient records information confidential
Keep health care providers informed by communicating availability and status of the records
Maintain process improvement opportunities within workflow and technology tools
Hybrid work on-site and work from home
Meets standard performance metrics
Meet minimum quality standards
Other duties as assigned

Requirements:

High school diploma or equivalent
1 year general office administrative experience required
Data entry experience required
Ability to comfortably navigate several concurrent workflows and electronic platforms
A flexible and positive attitude
Strong computer skills and basic knowledge of Microsoft Excel
Experience in providing excellent customer service
Professional phone etiquette
High level of integrity
Proficient PC skills
US work authorization

Nice to have:

Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined

What we offer:

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Additional Information:

Job Posted:
April 26, 2025

Expiration:
October 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Medical Records Specialist