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Robert Half Logo Robert Half · -

Medical Record Representative

United States, Brownsville · Job Posted January 14, 2026
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Job Description

We are seeking a Medical Record Representative for a fully remote position supporting medical record retrieval operations. This role is ideal for someone who is highly organized, goal-driven, and comfortable managing high-volume outreach while working remotely.

Job Responsibility

  • Contact provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments using mail, fax, electronic, and field methods
  • Complete a minimum of 60 outbound calls per day while meeting retrieval performance metrics
  • Document all interactions accurately and maintain strong provider relationships
  • Coordinate scheduling with field retrieval technicians to ensure timely appointments
  • Share assignment details with onshore and offshore teams in the U.S., India, and the Philippines
  • Respond to provider inquiries and research updates as needed
  • Support inbound calls and manage internal and external correspondence
  • Maintain high productivity and meet project deadlines
  • Resolve issues, implement solutions, and escalate unresolved concerns when necessary
  • Follow all project protocols and quality standards
  • Perform special projects and additional duties as assigned

Requirements

  • Highly organized
  • Goal-driven
  • Comfortable managing high-volume outreach while working remotely
  • Responsible for contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments
  • Must meet daily productivity targets
  • Must maintain detailed documentation
  • Must achieve quality standards of 90% or higher
  • Must complete a minimum of 60 outbound calls per day while meeting retrieval performance metrics
  • Must document all interactions accurately
  • Must maintain strong provider relationships
  • Must coordinate scheduling with field retrieval technicians
  • Must share assignment details with onshore and offshore teams in the U.S., India, and the Philippines
  • Must respond to provider inquiries and research updates as needed
  • Must support inbound calls and manage internal and external correspondence
  • Must maintain high productivity and meet project deadlines
  • Must resolve issues, implement solutions, and escalate unresolved concerns when necessary
  • Must follow all project protocols and quality standards
  • Must perform special projects and additional duties as assigned
  • Must work Monday through Friday, 8:30 AM – 5:00 PM Eastern Time
  • Must be legally authorized to work in the United States

What we offer

  • Medical
  • vision
  • dental
  • life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Free online training
  • Access to top jobs
  • Competitive compensation and benefits
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