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We are seeking a professional and detail-oriented Medical Receptionist to support front desk operations in a busy healthcare office in Aston, Pennsylvania. This individual will serve as the first point of contact for patients and visitors, helping ensure a welcoming experience while managing scheduling, patient intake, and administrative support tasks.
Job Responsibility
Greet patients and visitors in a courteous and professional manner
Answer and route incoming phone calls
Schedule, confirm, and reschedule patient appointments
Check patients in and out for appointments
Collect and update patient demographic and insurance information
Verify insurance eligibility and obtain necessary authorizations when needed
Maintain accurate patient records in electronic medical record systems
Process intake forms and other office documentation
Accept copays and process patient payments
Coordinate with clinical staff regarding patient flow and scheduling needs
Handle general administrative duties such as filing, scanning, faxing, and data entry
Ensure front office areas remain organized and compliant with office procedures
Requirements
High school diploma or equivalent required
Previous experience in a medical office, healthcare administration, or front desk role preferred
Familiarity with medical terminology, insurance verification, and patient scheduling preferred
Experience using electronic health records or practice management software is a plus
Strong customer service, communication, and interpersonal skills
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency with Microsoft Office and standard office equipment
Nice to have
Insurance verification and prior authorization experience
Knowledge of HIPAA and patient confidentiality standards
Bilingual skills are a plus
Ability to remain calm and professional when handling sensitive situations