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Under direction of the Office Manager, the Front Desk Receptionist essential duties include providing excellent customer/patient services via phone and in person.
Job Responsibility
Must provide excellent customer service for patients
Welcomes and greets patients/clients/visitors to the medical practice
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Obtains revenue by recording and updating financial information
Protects patients' rights by maintaining confidentiality of personal and financial information
Keeps patient appointments on schedule
Performs day-to-day administrative functions and general office duties
Transfer telephone calls as needed
Adheres to all policies on safety and security
Clean, sanitize and maintain patient waiting areas, office files, and front-desk areas
Assist with other duties as assigned
General cleaning duties to ensure that the office remains clean and tidy
Requirements
High School graduate or equivalent required
1+ years of experience medical office receptionist experience
Regular and reliable attendance is an essential function of the position
Excellent communication skills
Computer literate with entry level working knowledge
Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
Duties require professional verbal and written communication skills