Medical Receptionist Job at Humana (Port Orange)

Medical Receptionist

Humana

Location:
United States , Port Orange

Category:
Office Administration

Contract Type:
Not provided

Salary:

39000.00 - 49400.00 USD / Year

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Job Description:

The Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

Job Responsibility:

Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone
Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules
Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems
Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit
Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information
Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials
Administrative Support: Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration duties in the absence of the Center Administrator
Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers
Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.

Requirements:

High School Diploma or GED
1+ years of medical reception experience
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
Excellent customer service and phone etiquette
Team player with a positive attitude
Ability to multitask in a fast-paced environment
Attention to detail and highly organized
Knowledge of MS Office (Word, Excel, Outlook, Access)

Nice to have:

Experience in leading a team/department preferred
Bilingual in English and Spanish

What we offer:

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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